TintCraft

To fulfill your order, I need certain information (which you authorize Etsy to provide), such as your name, email address, postal address, payment details, and the specifics of the digital embroidery design you are purchasing. You may also choose to provide me with additional personal information if you contact me directly (for custom orders or customer support).

Why I Collect and Use Your Information

I rely on several legal bases to collect, use, and share your information, including:

To provide my services. For example, using your information to complete your order, provide customer support, or resolve disputes.

To comply with legal obligations. I may retain and use your purchase details if required by tax or business laws.

For legitimate business interests. I use your information to improve my services and shop experience, as long as it does not override your rights or interests.

To comply with Etsy policies. I use your information as necessary to follow Etsy’s Seller Policy and Terms of Use.

Information Sharing and Disclosure

I value your trust and only share your personal information when absolutely necessary:

Etsy. I share information with Etsy as required to fulfill your orders and comply with Etsy’s policies.

Service providers. Currently, I do not use any third-party service providers beyond Etsy. If this changes, I will update my policy accordingly.

Legal compliance. I may disclose your information if I believe in good faith that it is necessary to: comply with the law, respond to legal requests, prevent fraud, or protect the rights and safety of my customers or others.

Data Retention

I keep your personal information only as long as necessary to provide you with my services and comply with legal obligations. For example, I retain order information for 7 years to meet tax and business record-keeping requirements. After this period, your data is securely deleted.

Data Transfers

Your information may be stored and processed through third-party hosting services in the US and other jurisdictions. This means your personal data may be transferred to countries with different data protection laws than your own.

Your Rights

If you live in certain territories (such as the EU), you have specific rights regarding your personal data:

Access. You can request a copy of the personal information I hold about you.

Change or Delete. You may request corrections, restrictions, or deletion of your personal data (except where I am required to keep it for legal reasons).

Object. You can object to my processing of your data for legitimate business interests or to receiving marketing messages.

Complain. If you reside in the EU and have concerns, you have the right to raise them with your local data protection authority.

Contact

For purposes of EU data protection law, I, Mazelle (Tintcraft), am the data controller of your personal information.
If you have any questions or requests, please contact me via Etsy Messages.