In your 1st message it's helpful to include:
▪️Your need-by date; this is critical
▪️The recipient
▪️The occasion
▪️Your budget with padding
▪️Preferred materials: gemstones/metals
▪️Any inspo photos/design ideas you may have

If after a short consultation we both feel good about the project I'll request your zip code & email for invoicing purposes: A $100 sketch deposit is required to begin designing. This deposit covers the 1st round of designs & up to 2 rounds of revisions. Additional revisions require an additional $50 deposit. Once the final design & price are agreed upon & 50% of the project's final total has been paid I'll source any needed materials & begin the build. Delivery is made after any remaining balance is paid in full.

Custom work is non-returnable/refundable & averages ~8-12 weeks to complete. Detailed timelines & pricing are determined by design complexity, number of design revisions, metal markets, materials, time & labor.

Gold custom builds begin at $800.
Engagement rings start at $1500+ & most often fall in the range of $2400-4400[+].
Sterling silver pieces are accepted on a case-by-case basis & begin at $400.

These numbers are very general jumping off points so if you have a specific idea for a custom piece please reach out! I'm happy to chat & provide more insight into your custom design idea.

I also offer interest-free payment plans & flexible timelines via Square's email invoicing system to keep this process simple & approachable for folks.

Reusing heirloom material is done on a case by case basis.

It's possible to reuse stones graded 8 or above on the Mohs scale, however your specific stone's risks/eligibility will be assessed during our consultation. Tiny Erica Jewelry is not liable for the risks involved in extracting a stone from its original setting & re-setting it in a new piece.

At this time yellow gold can be repurposed, also only on a case by case basis.

The labor needed to prepare an heirloom stone or gold for reuse may cost as much as/greater than new material, but repurposing a special heirloom can be priceless to a client.

Learn more about Mohs here:
https://4cs.gia.edu/en-us/blog/mohs-scale
https://www.gemsociety.org/article/select-gems-ordered-mohs-hardness

Pieces in the shop are made using 14k yellow gold, 14k white gold, 14k rose gold, and sterling silver. Look to product descriptions to find more specific and detailed information about individual pieces in the collection, such as precious metal type, type of stones, measurements, sizing, etc.

For Custom designs, I'm also able to work with 18k and 10k yellow, white, and rose gold.

Please note that I do not work with platinum, copper, brass, bronze, palladium, argentium, or nickel at this time.

For folks with nickel sensitivities: sterling silver and yellow gold are generally nickel free. White gold and rose gold both typically contain trace amounts of nickel and are not considered hypoallergenic.

Absolutely! I would be thrilled to work with you whether you live across town or across the country. As of 2023 I have 13 years of experience working in the jewelry industry & working remotely with clients to design beautiful one-of-a-kind custom pieces for their loved ones. Please don't hesitate to reach out if you have an idea for a special custom piece & we can schedule a safe & socially distant video chat, phone call, or we can chat about your ideas over email if that's more comfortable for you!

Please note that at this time ALL consultations, including local consultations, are being conducted remotely; either via email, video, or phone call.

Private appointments are now available for local pickups once a custom project is completed.

Jewelry repair & resizing services are only available for Tiny Erica Jewelry pieces.

Repairs and resizings are assessed on a case by case basis. Pricing also varies depending on the nature of the repair. The customer is responsible for all postage fees incurred for resizings, rebuilds, repairs, etc.

Please be mindful that not all designs can be resized, but this will be cautioned in specific product listings and discussed in detail at the time of the initial custom consultation in the case of custom made pieces.

Commercial jewelry cleaners are often too harsh for use on softer stones like pearls & opals, so instead I recommend using a polishing cloth specially made for jewelry (like the polishing cloth that's included with your Tiny Erica Jewelry order).

For a deeper clean that removes buildup and tarnish using common household products, mix 1 tsp water, 1 tsp baking soda, & a few drops of liquid dish soap into a paste. Use a soft bristled toothbrush to gently scrub your jewelry with the paste, then rinse with water & repeat as needed. Dry your piece thoroughly with a soft clean towel and store it in a dry, airtight area to prevent future tarnish.

▪️ Avoid storing jewelry in the open air, especially in humid climates such as in the bathroom or on the kitchen sink. Instead, store your jewelry in a dry, airtight container.
▪️ Remove jewelry before using lotion, cosmetics, or perfume & be sure your skin is dry before putting your jewelry on. This helps prevent buildup on your pieces & maintains their luster.
▪️Avoid the use of chemicals while wearing your pieces. This includes chlorinated pool water & household chemical cleaners. These chemicals are harmful & damaging to precious metals & soft stones like opals, pearls, and turquoise.
▪️Store a few silica desiccant packets in your jewelry box, as they absorb moisture in the air & slow the process of tarnish on your silver pieces!

Yes! The following services are offered under TEJ's craftsmanship warranty:
▪️ Complimentary prong check for the lifetime of the piece.
▪️ Repairs due to craftsmanship or material defects in Custom pieces are covered up to 1 year from the date of receipt, excluding diamond & gemstone replacement.
▪️ One complimentary resizing is offered for MOST Custom ring designs within 1 full year of receipt.
▪️ These services are non transferable & intended only for the original client/recipient of the piece. TEJ is not responsible for damages caused by expected everyday wear & tear, misuse, or accidents. Pieces that have been repaired or altered in any way by another party forfeit their warranty.

▪️ Returns must be mailed with tracking info in unworn condition & original packaging to prevent damage/loss in transit.
▪️ Damaged/altered items do not qualify for refunds/exchange.
▪️ Custom/sale items are non-refundable/non-returnable.
▪️ Shipping costs are determined by mail carriers; not TEJ.
▪️ TEJ has no control over mail carrier delivery/delays.
▪️ TEJ is not responsible for packages once proof of delivery is generated.
▪️ If your address need updated after a package ships you are responsible for requesting a package re-direct by contacting your mail carrier with proof of identification.
▪️ International buyers may be responsible for additional customs fees so please be aware of your country's customs policies when making a purchase