It started with a pup.
TobyDesignCo is taking a short break
Reviews
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Donna on May 24, 2022
5 out of 5 starsPerfectly made; they were so happy & excited to receive and just love it! Thank you so much!❤
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Melissa on Jul 9, 2021
5 out of 5 starsabsolute perfection!! Nailed my mischievous Galgo's attitude stance perfectly. We call her Sassy Pants because she knows she's much faster than i ever was but chooses to hang around because snacks are life and i buy the good stuff lol. Thank you so much -Mel
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Theodor on Sep 21, 2020
5 out of 5 starsA high quality mug with beautiful graphics! I love showing it in my Zoom calls with my Iggy in the background.
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Todd on Sep 20, 2020
5 out of 5 starsLove the clean, modern design, and the mug arrived in perfect condition within just a couple of days. Recommended!
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About TobyDesignCo
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Shop members
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Kate Northrop
Owner
I graduated from Princeton University in 2019 with a degree in Visual Arts. Since then, I took inspiration from the latest four-legged addition to my family, an Italian Greyhound named Toby.
Production partners
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a printing company
United States
a printing company
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a printing company
United States
Print-on-demand company for my unique original designs.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
The item I received arrived damaged! What do I do?
If your item arrives damaged, please contact me right away within one week of receiving your order with photos of the damaged product, your order number, and any other details you have about the order. We'll get back to you with a resolution as soon as possible!
I want to return an item.
We're sorry you weren't satisfied with your order! Unfortunately, we are unable to process returns due to the custom made-to-order nature of our products. If there is an issue with your order, please contact me and I will do whatever I can to assist you.
How long will it take to receive my order?
Usually, it takes 3-7 days to put an order together, after which it's shipped out and on its way to its new owner (you!). Shipping times depend on your location but can be estimated as follows:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Please also consider that in some cases, shipping may take longer beyond the estimated times due to complications related to COVID-19 and potentially high volumes with carriers.
My order hasn't arrived yet!
COVID-19 and high order volumes may cause delayed shipping. Thank you for your patience!
You can check your shipping confirmation email to make sure there aren't any mistakes in the delivery address, ask your local post office if they have your package, or stop by your neighbor's place to make sure it wasn't delivered to the wrong address.
Please verify that your delivery address is correct! If you found a mistake in the delivery address, we can send you a replacement, but shipping will be at your own cost.
Any claims for damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How do I track my order?
You will receive a tracking link via email when your order ships out!
Do you offer refunds?
Refunds are only offered to customers who receive wrong items or damaged items. If this happens to you, please contact me with photos of the wrong and/or damaged item, and I'll be happy to assist you in any way I can!
Can I exchange an item for a different size or color?
At this time, we don't offer exchanges. If you're unsure which size would fit better, please check the sizing charts in our product listings.