TopNochClay

Although it is rare for orders not to make it to the intended recipient, I have had orders in the past fail to reach the customer. I do NOT reimburse or replace items due to transit and delivery problems or theft. PLEASE consider purchasing insurance. If the option for insurance isn't coming up at checkout, I have created a listing for you to purchase it with your order. For a dollar or two, you can have protection for your order and peace of mind for you. KEEP IN MIND THAT INSURANCE DOES NOT PAY IF AN ORDER IS MARKED AS "DELIVERED".

If an item is marked delivered, there is nothing that this shop can do. However, if this happens, you can check with your local post office or carrier to see if they may have made a delivery error or if they recall delivering a parcel. Additionally, please check with any neighbors- sometimes the postal carrier will accidentally put an item in a neighboring mail box. Make sure that your address is correct if you have moved within the past year- even if you update your address with Etsy, your package can get shipped to your old address if you use Paypal, Applepay, or other payment processors and have not updated your address with them. Finally, make sure that you have a secure location for deliveries to be left. Neither this shop nor the post

I do not accept custom orders.