TrueCustomPrints

1. Information I Collect

To fulfill your order, you must provide me with certain information (which you authorize Etsy to provide to me), such as your name, email address, postal address, payment information, and details of the product you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example) if you contact me directly.

2. Legal Bases for Collecting, Using, and Sharing Information

I rely on several legal bases to collect, use, and share your information, including:

as necessary to provide my services, such as when I use your information to fulfill your order, settle disputes, or provide customer support;

when you have provided your affirmative consent, which you may revoke at any time (such as signing up for a mailing list);

if necessary to comply with a legal obligation, court order, or in connection with a legal claim (such as retaining information about your purchases if required by tax law);

as necessary for my legitimate interests, if those legitimate interests are not overridden by your rights or interests (such as improving my services or compliance with Etsy policies).

3. Information Sharing and Disclosure

I share your personal information with third parties in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under Etsy’s Seller Policy and Terms of Use;

Shipping Providers: I engage trusted third-party delivery companies to fulfill orders, and I share your information (name, address, and phone number) only as necessary to perform these services;

Legal Compliance: I may collect, use, retain, and share your information if I have a good faith belief that it is necessary to comply with legal obligations, law enforcement requests, or court proceedings;

Business Transfers: If I sell or merge my business, your information may be disclosed as part of that transaction, only as permitted by law.

4. Data Retention

I retain your personal information only as long as necessary to provide you with my services and comply with my legal and regulatory obligations. Typically, I retain data for 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the U.S. and other jurisdictions. If I transfer your data outside the EU, I rely on legal frameworks such as Privacy Shield (if applicable) or standard contractual clauses.

6. Your Rights

If you reside in certain territories, including the EU, you have rights regarding your personal information:

Access: You may request a copy of your personal information;

Change, Restrict, Delete: You may request modification, restriction, or deletion of your data, except where required by law;

Object: You can object to processing of your data based on legitimate interests and opt out of marketing communications;

Complain: If you reside in the EU and believe I misused your data, you have the right to contact your local data protection authority.

7. Contact Information

For data protection purposes, I am the data controller of your personal information. If you have any questions or concerns, you may contact me at: true.custom.prints.official(a)gmail.com

If you need to request access, modification, or deletion of data stored by Etsy, please contact Etsy at Etsy.com/help.