TurquoiseMooseStudio

San Francisco, California

1.3k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.8 (388)
6 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.8 (388)
1.3k
sales
6 years
on Etsy
1.3k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.8 (388)
6 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.8 (388)
1.3k
sales
6 years
on Etsy

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Announcement

Last updated on Jan 27, 2026
Turquoise Moose

Contact shop owner

Turquoise Moose

Reviews

4.8 (388)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About TurquoiseMooseStudio

Genuine Natural Turquoise and other Cabochons

Sales 1,310
On Etsy since 2019

Genuine Natural Turquoise and other Cabochons

One-on-one with Moose: On how we source, quality control, and price our material | #AskMoose

Shop members

  • shop-member-photo
    Li L.

    Owner

  • shop-member-photo
    Nely P

    Shipper

  • shop-member-photo
    Lhei R.

    Customer Service

  • shop-member-photo
    Rose Z.

    Designer

Shop policies

Last updated on Jun 21, 2022

Shipping

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on Dec 17, 2025

Frequently asked questions

What are your shipping options?

We deliver via USPS. If you’re from the US, expect to receive your parcel/order within 2 - 5 business days. For international orders, your parcel will arrive within 5 - 15 business days.

Can you add my order from Etsy to my order from IG or website?

If you already purchased from two or more platforms: our IG, website, and Etsy - and hoping to get combined shipping. We do our best to identify you (we can’t link those purchases to your IG sometimes).

My stones haven’t arrived yet. Can you change the shipping address for my stones?

Have you received an email from us about your tracking information? (If the answer is no, TQM will find your transaction and if it has not been shipped, we can help there. If it is already shipped, we need to wait for it to bounce. Please make sure you update your shipping address at checkout.

Where are you located?

We are located in Northern California, USA

I received a damaged stone. Can I get it replaced?

In the unlikely event that you receive a damaged package, contact our Customer Service and provide the following: a photo of the damaged item, the name of the item, and your order number. This needs to be communicated to us within 24 hours of the stone’s arrival. If the stone is damaged during transit, we will evaluate the case and may offer you a 50% replacement or a credit back if no insurance was asked for at checkout. We can offer you a 100% replacement or a credit back if you added an insurance prior to shipping.

Do you offer returns or exchanges?

We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

- Discounted items are final and cannot be returned or exchanged
- For non-damaged items, we'll only be refunding via store credit
- We do not allow any refunds past 30 days of you receiving your order

How do I initiate a return or exchange or refund request?

Please complete the following steps:

1. Choose the products you wish to return or exchange from your order

2. Take a picture of these products

3. Send us a message here on Etsy or email us at info@tqmoose.com or Instagram @turquoise_moose with the pictures and a quick reason on the return

4. Print your prepaid shipping label that you will receive by email

5. Send all items back to us using the label provided

Additional Information:

- It should take at most one week for the refund to hit your payment method. If you opted for store credit, it should take less than 24 hours for you to receive a code with the credit.

- We'll never charge any restocking fee for returns and refunds

My stone cracked during my creation, what can you do?

The majority of our natural stones are backed for extra stability. Some aren’t backed because they are thicker or denser. All of our stones are steady for setting without issue. The stone surface can crack if: dropped from the bench to a hard floor; set in a bezel of incorrect size; hit too hard on the surface with a hammer. We will evaluate the refund and credit back to you on a case by case basis. Please communicate immediately with us within 14 business days upon the parcel’s arrival.

Do you accept custom orders?

For custom orders, please email us at info@tqmoose.com.

Custom Orders:

- $200 minimum
- 2 to 8 weeks lead time, but we do not approve of all of them. If you have not heard from us, we are probably busy fulfilling orders.

I’m planning to buy wholesale from you, can you give me a discount? How much?

Please contact us at info@tqmoose.com

Seller details