Two Styles. One Identity. Your Story on a Shirt.
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Announcement
Reviews
About TwiveStore
Shop members
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Adele Lita
Owner, Customer Service
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Putri Sarimi
Designer, Curator
Production partners
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TwiveStore makes this item with help from Production partner, TX, United States
El Paso, TX
The best partner for us to print it all.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
More information
Frequently asked questions
Custom and personalized orders
Yes, lovely! We absolutely accept custom and personalized orders.
If you’d like to tweak a design, change colors, adjust text, or even create something completely unique, feel free to message me anytime.
Here’s how it works:
1. Send me your idea — share photos, inspo, colors, names, dates, or anything cute you’d like included.
2. I’ll create a preview — I’ll design a mockup for you to approve before it goes into production.
3. Approve & print — once you love it, I’ll make it just for you.
Please note:
- Custom orders are made specially for you and cannot be returned once approved.
- Processing time may be slightly longer depending on the complexity of the design.
- I'm always happy to help you bring your vision to life.
Sizing details
Q: What sizes do you offer?
A: I offer sizes XS–5XL depending on the item. Please check the size chart in the listing photos.
Q: How do I know which size to pick?
A: The best way is to measure your favorite shirt and compare it with my size chart
Q: Are your shirts true to size?
A: Yes! Most items fit true to size. For a cozy oversized look, feel free to size up
Q: Do you offer relaxed or oversized fits?
A: Absolutely! Some styles are naturally looser, and you can always size up for that cute comfy vibe
Q: Can I exchange if the size doesn’t fit?
A: Since everything is made to order, I don’t accept size exchanges
But message me anytime—I’m happy to help you choose the perfect fit!
Care instructions
Q: How do I care for my Twive shirts?
A: Turn them inside out before washing to keep the design looking fresh
Q: Can I put the shirt in the washer?
A: Yes! Use cold water + gentle cycle for best results
Q: Is machine drying okay?
A: I recommend air-drying to make your tee last longer
(But tumble dry on low is okay if needed!)
Q: Can I iron the shirt?
A: Yes—just avoid ironing directly on the design. Iron inside out for safety
Q: Will the print crack or fade?
A: With proper care, it stays vibrant for a long time! Treat it gently and it’ll stay cute just like you
Gift wrapping and packaging
All packages ship super discreetly — no receipts or labels inside — perfect for sending a sweet surprise to someone special
Wholesale availability
Q: Do you offer wholesale or bulk order pricing?
A: Yes, absolutely! If you’re looking to order in larger quantities, I’d love to help you out with special discounted pricing
Q: How do I place a wholesale order?
A: Simply send me a message, and we can chat about quantities, design needs, timelines, and pricing. I make it super easy and friendly
Q: Can I request custom designs for wholesale?
A: Of course! Whether it's for an event, a boutique, a team, or a special project — I can create custom pieces just for you
Q: What brands or shirt types are available for wholesale?
A: I work with various premium brands like Bella+Canvas, Next Level, AS Colour, and more. If you have a favorite, lmk and I’ll try my best to match it
Return Policy
Since everything is made to order, we do not keep pre-existing stock. However, we stand by the high quality of our products. Should your order arrive damaged due to a manufacturing issue or shipping error, just send us a photo, and we will immediately send a replacement. Your satisfaction is our priority, and we are committed to making sure you love your purchase.
Order Changes and Cancellations
You have a 1-hour window from the time of purchase to modify or cancel your order, but only if processing or shipping has not yet begun.
It is critical to contact us immediately if you need to make changes, as we frequently start production within the first hour of receiving an order. We prioritize accuracy and want to ensure your order meets your expectations before it is produced and shipped.
Damaged Orders
If your package arrives damaged, this is usually due to issues during shipping. Please immediately contact us through Etsy and include photos of the damage.
These photos are necessary for us to process an insurance claim. Once we verify the damage, we will be happy to provide you with a replacement product or a full refund to guarantee your satisfaction.
Incorrect Address Policy
Please make sure your shipping address is completely accurate, including all necessary details like apartment or unit numbers, to prevent problems with delivery.
We cannot offer refunds or replacements for orders lost because an incorrect address was provided.