TwoFiveCreative

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.
Information We Collect

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as:

• Personal Information: Your name, shipping address, email address, and payment information as provided during the checkout process.
• Order Information: Details of the products you’ve purchased, including item numbers and quantities.
• Communication Information: Any messages or communications you send to us through Etsy, including inquiries and order details.
• Additional Information: You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

Why We Need Your Information and How We Use It

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to collect, use, and share your information, including:

• To Fulfill Your Order: We use your personal and order information to process and ship your purchases, communicate with you about your order, and provide customer support.
• When You Have Provided Your Affirmative Consent: which you may revoke at any time.
• To Comply with Legal Obligations, Court Orders or in connection with a legal claim: We may use your information to comply with legal and regulatory requirements, such as tax and accounting obligations.
• To Comply with the Etsy Seller Policy and Terms of Use: We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
• To Improve Our Services: We may use your information for legitimate business interests, such as improving our services and communicating with you, provided these interests are not overridden by your rights.

Information Sharing and Disclosure

We do not sell or share your personal information with third parties, except as necessary to fulfill your order or comply with legal obligations. This includes:

• Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service Providers: We may share your information with trusted third-party service providers who assist with processing payments, shipping orders, or other essential business operations, but only to the extent necessary to perform those services.
• Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory, and tax obligations, to resolve disputes, and to enforce our agreements. Generally, we will keep your data for 5 years to comply with our legal and regulatory obligations.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we ensure adequate safeguards are in place to protect your information, such as Google Cloud which is Privacy Shield certified.

Your Rights

Under GDPR, you have the following rights regarding your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access: You may have the right to request access to the personal information we hold about you.
• Change/Restrict/Delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Objection: You have the right to object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

To exercise any of these rights, please contact us at twofivecreative@gmail.com or through the Etsy messaging system.

Security

We take the security of your personal information seriously and implement appropriate measures to protect it. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Contact Us

For purposes of EU data protection law, TwoFive Creative and its employees are the data controller of your personal information. If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: twofivecreative@gmail.com or through the Etsy messaging system.

By shopping at our store, you agree to the terms outlined in this Privacy Policy.

Last updated: August 19th, 2024