The customer service was very poor, I had an issue with the pre holes not being drilled when the item arrived and 1 piece being the wrong size to fit the back. My husband is great at wood work so he drilled the holes and fixed the piece that was too long but it took a lot of time and tools to put the chair together. I requested a $50 refund for the extra work we had to put into a chair I paid $300 for. The owner denied this and told me to send the entire chair back if I wanted a refund (which I do respect that she would have refunded me, but we do love the chair and only wanted compensation for their mistake and our extra work). She was very nice and communicated well up until the point when there was an issue then she became rude and argued with me, that is very poor customer service.

We bought this chair as a tribute to our coworker's mother. The chair was great quality, it was delivered pretty timely, and the owner gave great communication.

Absolutely beautiful! We bought it as a retirement gift. Everyone LOVED it. I love that we could personalize it. I would absolutely recommend this company and can't wait to buy from them again!

Great cushion that fits perfectly.

What an amazing purchase! Very responsive and quick to craft and ship. Arrived much sooner than anticipated. When I ran into an issue with assembly, she was quick to respond. Stellar seller! Really appreciated the quick turn and quality build. Thank you!

perfect. exactly as I hoped. the vendor was patient and creative to make sure the chair was exactly what I wanted,

Bought for my best friend who moved from MN to Texas. She was able to put it together on her own... which is saying a lot haha. Thank you!

Looks Amazing! I ordered a custom chair and they were wonderful to work with! Was able to do everything I asked to make it very personal! However, they didn’t send enough screws to put it together which became an issue but was fixable.

I bought this for my girlfriend and she went silly with happyness. I had to fight my chauvanistic side a little to order it cuz the maker, she's a she, but I have to admit this is WAY better quality than I was expecting. Real proffessional. I guess she showed me LOL To make matters worst I couldn't quite get it built. Anyway, I called and she answers on the second ring and then I sent her texts of how I had it. I guess i didnt read all the instructions. She was nice and patient and it was fixed in no time. Highly recommend this store. Oh and it shipped on time. They asked me to say if it did or not.

This product is even more beautiful than pictured. The wood is sanded very smooth. Its built with such care and quality. The bottom legs and upright legs are nice and thick, like about an inch. The rest of the wood is almost as thick and is a nice contrast with the thicker pieces. It shipped a couple days late but the seller was great about communicating that properly ahead of time so I knew what to expect. The engraving is well done, nice and deep so the letters really stand out. They are all hand done and not done with a laser which is sort of amazing. My dad is buried in a private cemetery where large items are allowed and this is where we are placing this special item. For such a lovely, carefully crafted item the price is well worth it. I am planning on buying another one next year with a custom passage.