TwoMirrorsTreasures Privacy Policy
Last updated 12 October 2022.
This Privacy Policy describes how and when Two Mirrors Treasures (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from Two Mirrors Treasures (https://www.etsy.com/shop/TwoMirrorsTreasures?ref=seller-platform-mcnav), contact me, or otherwise use my services through Etsy.com or its related sites and services.
You agree that by purchasing an item from Two Mirrors Treasures or otherwise interacting with Two Mirrors Treasures, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave Two Mirrors Treasures immediately.
I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through Two Mirrors Treasures. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.
Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.
Why I Need Your Information and How I Use It
I collect, use and share your information in several legally-permissible ways, including:
- As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;
- If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and
- As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use;
Information Sharing and Disclosure
Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:
- With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;
- With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:
I share you personal information with these third parties, but only to the extent necessary to perform these services;
- In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
How Long I Store Your Information
I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:
- Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.
- Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.
- Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
You may reach me with any concerns relating to privacy at twomirrorstreasures@gmail.com .
For purposes of EU data protection law, I, , am the data controller of your personal information. If you have any questions or concerns, you may contact me at .
SHIPPING
Processing time: your order will be usually shipped within 3-5 days.
An order of a product makred as made to order is individually mentioned in the listing.
Estimated shipping times for 'Standard free shipping' option:
The ETA for this shipping option is usually within 10 days since shipped, but acording to the shipping provider it may vary as for individual local exchange offices, when it may take up to 3 months.
REPLACEMENT can be fulfilled either once the concrete purchased item from our shop by a customer is returned in it's original contition undamaged, when the buyer is responsible for the return costs or after receiving an information about the package loss or other devaulation from the shipping provider. These information will be received from the shipping provider based on a solvation of a comaplaint applied from our side, a complaint can be as well applied by the buyer at the shipping provider. Once the conditions are fulfilled, we will send to a buyer replacement within 1-3 days.
REFUND can be fulfilled either once the concrete purchased item from our shop by a buyer is returned in it's original contition undamaged, when the buyer is reponsible for the return costs or after receiving an information about the package loss or other devaulation from the shipping provider. However it is neccessary to follow the delivery provider's instructions (you can find full guide in the STANDARD FREE SHIPPING section) and in a case the item is damaged, to file a complaint within 48 hours at the local subsidiary. The information will be received from the shipping provider based on a solvation of a comaplaint applied from our side, a complaint can be as well applied by the buyer at the shipping provider. Once the conditions are fulfilled, we will proceed to a customer a refund through Etsy within 1-3 days.
If an item listed in the eshop is labeled as ''This model isn't suitable as a toy for kids.'', it shall be understood that such a model is not intended for use by children. Consequently, no claims for refund or replacement shall be entertained on the grounds of the model being unsuitable for children's play, as the product was not designed or intended for this purpose.
CANCELATIONS does not accept order cancellations. If you wish to return an item, refunds are available minus non-refundable transaction and processing fees. Please follow the 'RETURN' terms or ontact customer service for assistance.
RETURN can be fulfilled either once the concrete purchased item from our shop by a buyer is returned in it's original contition undamaged, when the buyer is reponsible for the return costs. After receiving the item, we will proceed to a buyer a refund of his order through Etsy within 1-3 days.
ORDER RETURNED TO A SELLER DUE TO EXPIRACY OF TIME POSSIBILITY TO PICK UP THE ORDER the buyer may be charged for an additional shipping costs.
ORDER DAMAGED DURING DELIVERY the buyer can apply for a complaint within 48 hours since receiving the order at the nearest exchange office and the complaint must be solved from the delivery provider's side in order for the buyer to ask for eventual refund or replacement from our side
For ¨Standard free shipping¨ provided by post a complaint can be applied when:
- If you find out after delivery that the consignment has been damaged or a part of the content is missing, you may file a claim at any post office.
- In case of a domestic consignment, the claim must be filed at the latest two working days after delivery. The period may be shorter in case of certain types of international consignments.
- The consignment must be presented as delivered, i.e. inclusive of its outer and inner packages. You may also use other credible evidence (such as photographs clearly designating the consignment, showing the damaged packaging or a part of it, how the content was secured in the consignment, where the damage part of the content of the consignment was located, what the inner packaging looks like, especially in the place where the damaged content was located) to prove the “as delivered” condition.
Also the service may ask you to leave the consignment at the post office for a necessary period of time to be able to assess and ascertain all necessary facts to handle the claim properly.
For ¨Standard free shipping¨ provided by post a complaint can be applied for:
A claim or complaint may also be filed after the customs clearance of the consignment. You can use the PDF form (pdf, 251kB) too file such a claim or complaint concerning:
- The amount of the assessed customs duty or VAT;
- The fees charged by Czech Post;
- A delay in the processing of the consignment;
- Unauthorised proceedings by Czech Post;
- Double taxation (VAT paid at the time of purchase);
- Incorrectly assessed amount of customs duty for an order divided into several consignment.
What can be claimed:
- Non-delivery or late delivery of the consignment to the addressee;
- Non-delivery of the confirmed return receipt slip;
- Incorrectly completed return receipt slip;
- Non-delivery of the COD amount;
- Unjustified return of the consignment or return without indicating the reason for return;
- Damage or part loss of the content of the consignment delivered to the addressee abroad.
For more information you can fine the whole guide for this option here:
https://www.ceskaposta.cz/en/rady-a-navody/reklamace
