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Angel on Mar 9, 2026
3 out of 5 starsI am disappointed with the nails I received. I expected some pretty whimsical design, instead I got a set of nails that they tried to recreate from a different artist probably. Got in contact with the sellers just to hear “Different lighting and different screen configurations can make the item look different.” Alongside with a “We think it looks pretty.” Unfortunately, it did not match the advertised product therefore did not meet up to my expectations. Got suggested a solution I couldn’t agree with.
HOANG THI HONG LOAN responded on Mar 14, 2026
We’re very sorry that this experience did not meet your expectations. We truly value all customer feedback, as it helps us improve both our products and our service. All of our nail sets are handmade, so there may sometimes be small differences in color or details compared to the sample photos. In addition, lighting conditions and different screen displays can make the product appear slightly different in pictures. However, every set is carefully checked and finished before being sent out to customers. We also tried to communicate and offer a solution that we felt was the most suitable within our ability. Our goal is always to provide beautiful nail sets at a reasonable price, and we will continue working to improve our products and service in the future.
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