Shop Policy
IMPORTANT SHOP & ORDER POLICIES
PLEASE READ BEFORE ORDERING. By purchasing, you acknowledge that you have reviewed the listing details, processing times, care instructions, and policies provided.
SHIPPING & DELIVERY
• Your shipment notification date is the date your order is shipped.
• I do not issue replacements/refunds solely because an order shows Pre-Transit, In Transit, Delayed in Transit, or Lost after it has been shipped. If your shipping method does not include full tracking, updates may be limited or unavailable.
• If you would like full tracking or faster shipping, please select the appropriate shipping upgrade at checkout. Priority Mail is recommended when faster delivery is needed.
• Shipping upgrades DO NOT shorten processing/production time.
• For eligible shipping-related refunds, please file a claim through Etsy Purchase Protection.
ORDER PROBLEMS
• Any problem with your order must be reported within 24–48 hours of confirmed delivery/receipt.
• PHOTO PROOF IS REQUIRED to verify the item received and the reported issue.
• If I made an error while creating your order, please contact me within this timeframe so I can review the issue and make it right.
COLORS, GLITTER & FONTS
• Customers are responsible for their selected colors, glitter, fonts, and combinations. I am not responsible if your selections do not look as expected or complement one another. Please message me BEFORE ordering if you need help choosing.
• Two identical/similar colors may not show against each other. If you select the same color for multiple portions of a design, I reserve the right to adjust/rearrange the selections when necessary for visibility.
• If you do not provide all required color selections, I will assume you are giving me permission to choose the remaining color(s).
CUSTOM REQUESTS
• Please DO NOT request changes/additions in your order notes that are not offered or purchased through the listing. Your item will be made according to the options included in the listing.
• Requests for additional customization that was not purchased may not be accommodated.
PROCESSING & RUSH ORDERS
• I DO NOT RUSH ORDERS OR MOVE ORDERS AHEAD OF OTHER CUSTOMERS.
• Asking for an earlier completion date after purchasing does not change the listed processing time or qualify the order for cancellation.
• If you need your order by a specific date, MESSAGE ME BEFORE PURCHASING so we can discuss whether your timeframe is possible.
• Unique Rezin is a one-person small business. I work hard to complete orders as quickly and accurately as possible. Please refer to your stated processing timeframe. You will receive a shipment notification when your order is prepared for shipment.
MESSAGES
• An Etsy Auto-Reply may be enabled at times. Please read the automatic response, as it may contain important information regarding your question or order.
RETURNS, EXCHANGES & CANCELLATIONS
• Due to the customized/personalized nature of my products, I DO NOT ACCEPT RETURNS, EXCHANGES OR CANCELLATIONS, except when required by applicable law or Etsy policy.
• Buyer's remorse, ordering the wrong size, choosing the wrong color/glitter/font, or changing your mind does not qualify for a refund or exchange.
PRODUCT CARE & DECAL APPLICATION
• Customers are responsible for reading and following all care, application, and maintenance instructions provided in the listing and/or with their order.
• I am not responsible for fading, damage, improper installation, misuse, neglect, or failure to follow the provided instructions.
• Applied decals that are damaged, wrinkled, torn, misaligned, incorrectly positioned, or otherwise improperly applied by the customer are not eligible for replacement or refund.
PLEASE DOUBLE-CHECK ALL COLORS, GLITTER, FONTS, SIZES, PERSONALIZATION, SHIPPING OPTIONS & ORDER DETAILS BEFORE CHECKOUT.
