Reviews
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Stella on May 6, 2024
5 out of 5 starsI love this dress!! The quality is amazing and they communicate with you so that they can get the sizing as accurate as possible! I was in the middle of losing weight when I bought the dress but I followed their recommendations and no additional alteration was needed. Amazing service!
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Sign in with Apple user on May 5, 2024
5 out of 5 starsI can’t speak highly enough of Unona! My dress has arrived and is absolutely perfect, it fits like a glove. The customer service was brilliant throughout, Unona communicated regularly and updated me about my order. I’d recommend taking the time to get your dress custom made to your measurements - you won’t be disappointed! Thank you Unona!
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Elaine on May 4, 2024
4 out of 5 starsThe dress was really elegant and I loved it. I’ll only have to do a small alteration but not a big deal. The quality of the dress is the same as buying an expensive dress from a bridal shop here in Australia
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Kim on Apr 24, 2024
5 out of 5 starsLovely sample! Thank you so much for this! Customer service is top notch, I had an accident which had me unable to receive my parcel and it was sent back. However, Unona kept following up to ensure if I was ok and if they should send it again. And I am so grateful for it! Best service you could ask for 🩷 Also including a photo of the beautiful dress I ordered last year for my civil ceremony!
Unona responded on Apr 26, 2024
Thank you for being our valued customer 🤍
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Kristina on Apr 22, 2024
5 out of 5 starsLooks exactly as pictured and is so beautiful! I ordered an actual size as I was worried I wouldn’t like it and would potentially need to return it. Unona recommended a size for me based on my measurements and it’s fits really well! Unona was also very responsive and gave me multiple updates throughout the process, which was so appreciated
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emma on Apr 21, 2024
5 out of 5 starsI am so happy with how my dress turned out. I was skeptical because I never would’ve bought my wedding dress ON ETSY, but she had so many good reviews and I was running out of room in my budget so I took a chance. And holy cow it was a good choice. The seller communicated with me through the whole process, I had some changes I wanted to make (higher and more narrow neckline, floral sleeves, and buttons on the back) and she made it look exactly how I wanted it. It fit very well and got to the US quickly. I really have no complaints. If you’re looking for a sign that you should take a chance and get a dress from her, this is it!
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Clara on Mar 7, 2024
5 out of 5 starsI don’t have much to say except exceptional service, amazing quality and a true gem of a shop! Definitely recommend this shop!
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Asuka on May 4, 2024
5 out of 5 starsThis dress is simple, elegant, and just stunning! I could not be happier - the seller and designer of this dress was so accommodating, detailed, and helpful. She followed up to make sure I was satisfied with the product, which I appreciate. The quality of the dress is unmatched and flows just as described and shown. It’s so pretty! I will be wearing this for my wedding, but I can see this dress being used for other occasions too, as it is so elegant and comfortable to wear. I’m so happy to have found this wonderful business. Highly recommend! Thank you for being part of my special day!
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Jessica on May 1, 2024
5 out of 5 starsThe dress was just as described and just as perfect as on the pictures, everything went perfectly. I would order from this seller again, for sure.
About UnonaShop
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
RETURNS
Only standard-size dresses in the range of 2-12, and standard length, ordered without any custom modifications or alterations, are eligible for return. In order to be eligible for a refund, your item must be returned in new, unused condition. It should be free from any signs of use, such as makeup, deodorant, alterations, stains, odors, or other signs of wear. The item must also be returned in its original packaging, which should be the silk pouch. Return shipping costs will be the responsibility of the customer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
REFUNDS
There is no refund for items damaged or soiled when in the buyer's possession, unclaimed parcels or delivered to a wrong address by buyer's fault. This includes issues related to non-existent addresses, undeliverable shipments, unpaid duties, taxes, or confiscation by customs. Check the delivery address you gave the seller, to make sure it's correct.
Refunds exclude all shipping and rush production charges.
CANCELLATIONS
No cancellation may be made after payment is applied. If the customer cancels made-to-order item after production's begun, we'll deduct 30% of the item cost.
MULTIPLE ORDERS
Unfortunately we don't have a special program for trying on wedding dresses at home because all our dresses are made to order. That is why we can’t offer a multiple orders option, so that you could order several dresses to try on, pick one and return the rest of the dresses to us. However, if you do order several dresses with the intention of leaving one and returning the rest, you must agree with our return policy, according to which you pay for the delivery of each dress that you return. The cost of returning a single dress is $50.
DUTIES AND TAXES
Any international shipment is a subject for customs and may be checked by arriving, we have no control over that. Refusal to pay such charges at delivery will lead to a $100 penalty fee that will be deducted from any applicable refund. As customs regulations differ from country to country, we advise you to contact your local customs office for further information. Buyers are responsible for any customs and import taxes that may apply. Duties and taxes are non-refundable.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item that you wanted in the first place.
RUSH ORDERS
If you need any item from our shop ASAP, please contact us BEFORE the order to confirm ETA. Please, add RUSH ORDER FEE and use the EXPRESS DELIVERY option proceeding to checkout.