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Reviews
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Etsy buyer on Jul 29, 2026
5 out of 5 starsso so so cute!! i love it
Zaine responded on Aug 5, 2026
Thank you for taking time to leave a review!
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About UnseenAlchemy
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Handmade one by one.
Shop about video description
Shop members
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Zaine
Owner
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
Sizing details
All sizes and dimensions are listed clearly in every product description. Please double-check measurements before ordering—especially for mugs, wall art, and home décor. Comparing the listed size to a similar item you already own is always helpful. Refunds or exchanges are not offered for items ordered in the wrong size.
Damaged or Broken Items
If your order arrives damaged, please contact me within 24–48 hours with clear photos of the item and packaging.
Please open and inspect your package as soon as it arrives.
Damage caused after delivery (drops, accidents, misuse, etc.) is not eligible for replacement or refund.
All shipping damage claims must be filed by the buyer through USPS, as claims can no longer be submitted on the customer’s behalf. I’m happy to provide guidance during the process.
Are the paintings sealed?
Yes. All paintings are sealed with Golden Gloss Archival Varnish to help protect against dust, moisture, and light exposure. While this offers a strong layer of protection, please remember no sealant can fully guard against environmental factors.
Holiday Orders & Shipping Policy
Processing Time: During the holiday season, processing may take 3–4 business days due to higher order volume.
Carrier delays may occur during peak season. I cannot issue refunds for delayed or lost packages, as transit times are outside of my control. If your package is lost, you will need to file a claim directly with the postal service.
Lost Packages
Once an order has shipped, it is no longer in my possession. If a package is lost or missing in transit, the buyer must file a USPS claim. I’m happy to guide you through the process, but replacements or refunds cannot be issued for postal service errors.