Any initial shipping charges are non-refundable and this includes items purchased with FREE SHIPPING. Items purchased with free shipping will have the actual shipping cost subtracted from any refund.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To return an item you must contact me within 3 days of delivery for instructions. Items must be shipped back within 7 days of delivery and shipped well packed with tracking/insurance.

*EU Customers have 14 days from date of receiving their purchase from Untried to contact us about returning an item.*

All sales of discounted and sale items is final, no return.

Items will be shipped to the Etsy address provided, unless another address is specified in the note to seller at time of purchase. It is the buyer's responsibility to confirm correct mailing address during purchase.

If an order is returned due to incorrect address or failure to claim at destination by buyer, any additional return shipping costs will be the buyer's responsibility. If the order needs to be re-shipped it will be with an additional shipping cost and at the buyer's expense.

Please contact me with questions prior to purchase or if you have concerns about your order.

We do our best to describe and photograph items as accurately as possible but please keep in mind these are vintage items that have been previously owned and used.

Buyer's are responsible to read and review the detailed information provided in the listings of our vintage items before purchase.

Please contact us with any questions prior to purchase.

No warranty is expressed or implied regarding the usefulness, durability or life span of our items.

We are happy to reserve an item for up to 48 hours maximum.
If a longer reserve time is needed, please contact us to discuss.

Please do not purchase items that are titled RESERVE LISTING unless the item has been reserved for you. This item has been promised to someone else. If you are interested in an item marked as a RESERVED LISTING, please contact us and we will recheck the availability of the item in question.

We do our best to process and ship orders the same or next business day using Canada Post.

Delivery times are estimates and cannot be guaranteed.
Actual delivery time will depend upon the shipping method you request.

We now offer FREE SHIPPING for most items using the least expensive option available for the size and weight of the parcel.

SHIPPING UPGRADES with tracking/insurance are available on any order upon request. If in doubt, please contact us. We are not responsible for lost or stolen orders after the parcel label has been scanned into the postal system.

CANADIAN ORDERS are shipped Expedited Parcel (tracking and insurance), usually 3 - 8 business days

USA ORDERS are shipped Small Packet Air (no tracking or insurance) when possible or Expedited Parcel (tracking and insurance), usually 4 - 10 business days

INTERNATIONAL ORDERS are shipped when possible using Small Packet International Surface Mail (no tracking or insurance) or Surface Parcel (tracking or insurance) for larger parcels over the 2 kg. limit. The buyer is responsible for all Duties & Customs.

EUROPE: usually 4 - 12 weeks;
AUSTRALIA, NEW ZEALAND and OCEANIA: usually 8 - 12 weeks;
ASIA PACIFIC: usually 8 - 12 weeks

IF FASTER SHIPPING AND/OR INSURANCE IS REQUIRED, PLEASE CONTACT ME TO ARRANGE A SHIPPING UPGRADE.