UrbanEncase

We'll do our best to meet shipping estimates, however can't guarantee them as carriers may have delays especially at peak times like holidays and Christmas.

The easiest way to check your phone's model is to use the phone itself.
SAMSUNG and GOOGLE phones - Go to the Settings or Options menu, scroll to the bottom of the list and check 'About phone', 'About device' or similar.
APPLE iPhones - Go to the Settings menu, then General and then select About. The device name / model number will be listed for both scenarios.

Slim cases provide only scratch protection whereas our Tough cases provide all round protection including help if you drop your phone - although we cannot guarantee no damage will occur.

No, all cases are printed plastic with a design that is made to look like wood or fabric. They are not real wood, fabric or gold!

You can request a cancellation within 2 hours of your purchase, after that we will probably not be able to cancel your order due to our printing processes.

No. All our shipments are tariff & duty paid — there are no extra fees on delivery. U.S. orders are shipped quickly from within the U.S.

Our warranty covers manufacturing defects in materials and workmanship, regardless of the age of the product, but does not cover normal wear and tear.
Common examples of wear and tear that would not be covered under the lifetime warranty include colours fading, abrasions on the case or damage from being dropped.

Since all our items are printed to order, we’re unable to accept returns – but if there’s any issue with your order, just drop us a message! We’re always happy to help.

A MagSafe phone case is a specially designed iPhone case with built-in magnets that align with the iPhone's MagSafe system. This ensures secure attachment to MagSafe accessories like chargers, wallets, and mounts for easy charging and a stable connection. Our MagSafe cases feature a slightly raised area on the back of the case to house the metal ring inside.