VCGifting

Yes, absolutely! 😊

All of our items are made to order, which means we can tailor designs to suit your exact needs. If you’d like to adjust colours, wording, or small details on one of our existing designs, just send us a message—we’re always happy to help.

If you have something completely unique in mind, we’d love to hear your ideas and work with you to bring them to life. Please note that response and design times may vary slightly during busy periods, but we’ll always keep you updated throughout the process.

We offer a range of delivery options for UK orders. Our standard (free) service is Royal Mail 2nd Class, which is estimated by Royal Mail to arrive within 2–3 working days.

Please note that these delivery timeframes are estimates provided by Royal Mail, and once your order has been dispatched, delivery is handled by the postal service. While delays are uncommon, they can occasionally happen—especially during busy periods—and we kindly ask for your patience in these situations.

If you need your order sooner or would prefer tracking, we offer Royal Mail Tracked 48 and Tracked 24 as upgrade options. These are priced in line with Royal Mail costs, with no added markup..

We offer both Royal Mail International Standard and International Tracked shipping options, so you can choose what best suits your budget and timeframe.

For time-sensitive orders, we strongly recommend selecting the tracked service, as it is typically faster and provides tracking updates for added peace of mind.

Please be aware that international delivery times are estimates set by postal providers and can vary depending on location. Orders may also be subject to customs processing, tariffs, or delays, which are outside of our control.

Once your order has been dispatched, we are unable to influence postal transit times, but we will always do our best to assist if any issues arise.

We completely understand delays can be frustrating 💛 Once dispatched, your order is in the hands of the postal service. Delivery times are estimates, and delays can occasionally occur due to busy periods, strikes, weather, or customs.

If your order hasn’t arrived, please allow a little extra time. Royal Mail considers items lost after:
• 10 working days (UK)
• 20 working days (international)

After this point, please contact us and we’ll be more than happy to help resolve the issue, whether that’s arranging a replacement or investigating further.

If you chose tracked delivery, please check your tracking link first.

While we’ll always support you, delays caused by postal services or incorrect addresses are outside our control.

Planning a wedding, event, or group gift? We’ve got you covered! 🎉

We regularly create larger orders for wedding parties, corporate events, and promotional gifting, and we’re happy to work with you to make everything feel extra special.

We offer a minimum 10% discount on multi-item orders, with larger discounts available depending on quantity. We can also include extra personal touches to help your gifts feel thoughtful and unique.

If you have a specific vision, theme, or deadline, just send us a message—we’d love to help bring your ideas to life and ensure everything is perfect for your occasion

Yes! All of our items come beautifully presented in a gift bag or box, ready to give straight away—no extra wrapping needed. Perfect for weddings, birthdays, and special occasions.

I start designing as soon as your order comes in—I genuinely love creating these gifts, so I get straight to work! 😊

I always aim to beat my stated processing times, but I allow 1–2 working days to account for busy periods.

If you need something quickly, feel free to message me—I can often turn orders around the same day on request.

If longer processing times are shown, this simply means I’ve scheduled time away from the workshop.