VVVStudio

• All orders are processed and shipped by Chunghwa Post’s standard mail without tracking within 1 - 4 business days upon receipt of payment.

• If you need your order delivered by a specific date, please contact us BEFORE placing an order. We will let you know if we are able to accommodate your order.

• Please contact us to upgrade shipping. Tracking can be added for $3.00. Signature confirmation is required from the recipients of their packages. Please note that shipping upgrade DOES NOT speed up transit and customs clearance time.

Why isn't my tracking number working?
International online tracking only occurs in select countries and may not update at all due to security reasons.

• Please inspect all shipments immediately upon arrival. Please contact us with a photo of the defective item within 7 days of receipt, and we will assist you.

Disclaimer about Product Colors
• Colors may vary due to photographic lighting sources or your monitor settings.

• We are legally required to include a customs form which includes the content(s) being mailed.

• We have no control over the process or additional charges associated with the delivery and importation of your order into your country.

• Buyers are responsible for any customs, duties, VAT and import taxes that may apply by your destination country. Since these duties and taxes differ between countries, we are unable to provide an estimated cost. For further information, you will have to contact your local customs office or visit their official website. Shipping fees and taxes will not be refunded for parcels that are refused due to VAT/duties. We are not responsible for delays due to customs under such circumstances.

• Warning: To avoid danger of suffocation, keep plastic bags and bubble wraps away from babies and children. Do not use them in cribs, beds, carriages, or playpens. They are NOT toys.

• All of our products are not intended for children under the age of 4 as they may contain small parts like pen caps, sticker flakes...etc.

• All of our products are stored and processed in a smoke free and pet free environment.

• Terms, product prices, inventory availability, and shipping prices are subject to change without prior notice.

• In the case of human or computer error, VVVStudio reserves the right to reinvoice for the correct price and service.

• We reserve the right to change or discontinue FREE SHIPPING at any time.

• No, all sales are final, so please make your purchases carefully.

• Please read all shop policies, FAQs, product descriptions and determine color/size/style/quantity carefully before purchase. We will not be able to amend orders once they have been confirmed, and will not be held liable for any loss related to such matters prior to ordering.

• If you have any questions, please inquire before making a purchase. We do not make any exceptions, and by making a purchase, you agree to abide to our shop policies. We apologize for any inconvenience this may cause and appreciate your understanding.

If your parcel is returned to us by your country’s postal service due to reasons such as:
*attempted/unclaimed/unable to forward (not due to our shop’s error)
*insufficient/incorrect address provided by the customer (not due to our shop’s error)
*buyer’s change of mind and refusal to accept (not due to our shop’s error )
refund for purchased items will be issued. Shipping cost is non-refundable.

We offer free shipping as a one-time courtesy with each order.
However, if a parcel is returned to us, the customer will be responsible for paying the shipping cost to have the item resent. Please ensure that your shipping is correct and that you are available to receive the parcel to avoid any delays or additional charges.