VariHouseStudios

EU Right of Withdrawal

1. General Information

EU buyers have the legal right to withdraw from this contract within 14 days of receiving the goods, without giving any reason (Art. 246 §2 EGBGB, EU Consumer Rights Directive).

2. Withdrawal Period

The 14-day withdrawal period starts on the day the buyer receives the goods. To exercise this right, buyers must notify the shop in writing via email (trendpilot.commerce@gmail.com) or Etsy messaging within this period.

3. Special Notice for POD / Custom Products

All items in this shop are made-to-order / printed on demand after purchase.
Once production has started, items cannot be returned or cancelled. This includes:
• Personalized or custom products (e.g., printed with names, designs, or custom requests)
• Hygiene-sensitive items (e.g., baby clothing, undergarments)

4. Returns for Standard, Non-Personalized Products

• Items must be returned unused, in original condition, and in original packaging.
• Buyers are responsible for return shipping costs, except in the case of defective or incorrect items.
• Refunds will be issued within 14 days after receipt of the returned items.

5. Defective or Incorrect Items

• Defective or incorrect items will be fully refunded or replaced.
• The shop covers return shipping costs in these cases.
• Please provide photos of the item and the packaging to help us process your request quickly.

6. Consequences of Non-Compliance

• If items are not returned in their original condition, the refund may be appropriately reduced.
• If the return period is not observed, the right of withdrawal expires.

7. Contact

For any questions regarding returns, exchanges, or cancellations, please contact us via email at trendpilot.commerce@gmail.com or Etsy messaging.