I've never had that happen, because I show clients process images of sketch and final, and then I edit till it's the way they envisioned. Edits are minor adjustments, like reshaping face or changing color of something. Edits don't count re-doing the entire piece. If you don't say anything is wrong when I show you the sketch, that's how it'll stay.

Due to this type of item being custom, please read the Cancellation Refund Policy below, as well.

Due to all my shop items being custom or downloadable, orders can't be returned or exchanged. I always work to the best of my ability to provide you with beautiful art to your vision, and you get to see photos before I ship out physical products.

- You may cancel for a full refund within 12 hours or before I start the illustration outlines

- Once I show you the first outlines photo, if you'd like to cancel your order for any reason, I'll refund 50% of your payment

- Once I show you unfinished photos with color, if you'd like to cancel your order for any reason, you may receive a 15% refund

- Once I show you photos of completed project, No Refunds, No Exceptions

Due to numerous issues with shipping to the UK, I don't want to risk the same thing happening with other international countries, so I'm only shipping to Mexico, Canada, and Australia.

If you're in a different country, you can still request a commission as Files Only, so that I send you the high resolution files and you print on anything you want as many times as you want :)

If you really really want a physical product, please send me a message to get a shipping with insurance quote. Depending where you are located, shipping fees may starts at USD$20.

Mail/parcel is considered "lost" when tracking shows that it was never delivered. I will do the best I can to investigate and resolve the issue.

DELIVERED BUT LOST MAIL
You're responsible with providing the correct shipping address, ensuring that a secure delivery location is available, and picking up your delivery from the post office near you in a timely manner if you got a delivery notice. If tracking says delivered, but you never received your delivery, please follow up with your courier/postal service. I'm unable to provide refunds or sending replacement item if the parcel is marked delivered.

If by any chance, USPS recovers the package and sends it back to me, I'll scan it to email you high resolution files that you can print

There are 2 ways we can partner for me to be the artist for your business :)

You can go to the Section in my shop called Art for Business and place your orders with listings that include Commercial Licenses. With these listings, the Licenses grant you lifetime copyright ownership of the art I create for you. You may reproduce and profit as you please, as long as they're printed on products.
OR
You can message me to discuss a Commission Agreement where you pay me a small percent of your sales each month. You will still need to place an order prior to me starting your artwork, but the total will be over 40% off 4 or more illustrations.