VerseShop

UPDATE: Because of the effects of COVID-19, our processes have changed. If you are messaging regarding an order that was placed, please keep in mind that shipping times have increased in order to accommodate for quarantine periods for the jewelry pieces and minimized contact with external parties like USPS. Your patience and understanding is greatly appreciated. Please rest assured your order will be sent out.

Thank you and stay safe!

CS

· · · · · Current Processing · · · · ·

All pieces are made to order. Processing time may change without notice due to delays. Processing time is the time the package will take to be shipped out, not delivered.

· · · · · Shipping Methods · · · · ·

Everything is shipped via USPS, and tracking numbers are included with all shipments (except those with free shipping).

FOR US ORDERS
► Standard shipping w/ tracking # is USPS First-Class Package Service, which usually takes 2-7 days for delivery AFTER shipment.

► One shipping upgrade option is USPS Priority Mail, which usually takes 2-3 days for delivery AFTER shipment.

► Another shipping upgrade option is USPS Priority Express Mail, which takes 1-2 days for delivery AFTER shipment. This method is the only one that is guaranteed to be delivered within its estimated time window.

► All delivery times indicated above are estimates, not guarantees (except for USPS Priority Express Mail). They are contingent upon USPS and may vary.

If you need your order by a specific date, please contact Verse before submitting purchase to check if arrangements can be made. While Verse can do its best to help you receive your order by a specific date, Verse CANNOT guarantee any delivery dates via any shipping method.

FOR INTERNATIONAL ORDERS
► Standard shipping is USPS First-Class International Mail. International delivery times via this method are so varied that there is no official estimate given by USPS. It may take 2-6 weeks in some cases and a couple of months in others. There is no guaranteed delivery date. While a tracking number will be provided for this method, it is unable to track the package once it leaves the US.

► Upgraded shipping is USPS International Priority Mail, which usually takes 6-12 days for delivery AFTER shipment. Delivery time for this method is an estimate, not a guarantee. It is contingent upon USPS and your country’s postal service, and may vary. Via this method, in some countries, the tracking number follows the package until it is delivered.

Regardless of shipping method, make sure that you are aware of import and custom fees that will apply in your respective country. All applicable custom fees and duties are a responsibility of the buyer. They are NOT included in any part of your Verse transaction. No refunds will be issued for refusing to accept packages with custom fees and duties.


· · · · · Shipping Insurance and Tracking · · · · ·

► Insurance
Once your order is shipped and in the hands of USPS, Verse has no control over it. Insurance is not included with any First-Class domestic or international package. Priority and Express shipping methods include limited insurance and may not cover certain situations or full amount of order. If you would like to increase insurance value or add insurance, please contact Verse before submitting purchase. All insurance fees depend on the value of the order and are responsibility of the buyer.

► Tracking Your Order
Once your order is shipped, you should receive an email with a shipment confirmation that includes your tracking number. You can either follow the link directly from the email to the tracking page or you can input your tracking number at USPS.com to check on its status. Following your tracking information closely is recommended to prevent lost or stolen packages if you are within the US.

The free shipping method has no tracking number. If you would like a tracking number, please purchase one of the other shipping methods available.

► Package Check-Ins
If your package appears to not have checked in on the USPS tracking system for some time, it is likely still on its way to you. It can be the result of a delay or missed scans on its route. Be aware that USPS does not track many international shipments after their departure from the US.


· · · · · Shipping Address · · · · ·

Please make sure the address you have set on your Etsy is the correct address--that is the address your order(s) will be sent to.

► Incorrect Addresses
If you have provided an incorrect address, please contact Verse as soon as possible. Addresses may not be changed once order has been shipped. Packages that are lost shipping to incorrect addresses will be buyer’s responsibility and will not be refunded. Packages that are returned based on incorrect or undeliverable addresses will be shipped back out once buyer pays reshipment fee.

► Shipping Directly to Gift Recipient
You are able to ship directly to a gift recipient. All you have to do is update your Etsy address with the recipient’s address during checkout. If you have trouble doing so, please include the address in the note section of checkout and indicate that you would like it shipped there instead. You may also include a message with the gift. All you have to do is include the message in the note section of checkout.

► Custom orders are welcome.

► Notes to seller left during the checkout process are not directed to my inbox. They are not seen until the day the order is processed and shipped. Questions and customization requests are to be sent beforehand via your inbox, a custom order request, or the "ask a question" link under the listing you are viewing.