VIDA TOGETHER LLC — COMPREHENSIVE PRIVACY POLICY, REFUND POLICY & TERMS OF USE
Effective Date: October 2025
Business / Controller: Vida Together LLC
Contact Email: hello@vidatogether.com
Etsy Shop: https://www.etsy.com/shop/VidaTogether
Registered Address: 881 W Warren Ave Apt 243 Longwood, Florida, 32750
Important legal notice: This combined Policy & Terms document governs how Vida Together LLC collects, uses, retains and protects personal information, how it delivers and licenses digital products, refund and cancellation rules, and the legal terms that apply to purchases and use of our digital products. By purchasing, downloading, accessing, or using any Vida Together product you acknowledge and agree to these policies and terms.
A. DEFINITIONS & SCOPE
“We/Us/Company” — Vida Together LLC (the data controller for the purposes of GDPR and the seller of the digital products).
“You/Customer/Buyer” — any natural person or legal entity who visits our Etsy shop, purchases goods, downloads files, or otherwise interacts with our services.
“Digital Product(s)” — any downloadable, streamable or online-accessible digital content supplied by Vida Together LLC (templates, printables, PDFs, Canva links, prompt packs, patterns, Notion templates, course materials, images/art, and similar intangible goods).
“Personal Data / Personal Information” — any information relating to an identified or identifiable natural person.
Scope: This document covers (1) privacy and data processing practices, (2) refund and cancellation policy for digital goods, and (3) terms of use / license for digital products sold by Vida Together LLC via Etsy and direct channels, and all other sources owned and operated by Vida Together LLC.
B. PRIVACY POLICY — COLLECTION, USE, SHARING, RIGHTS, AND SECURITY
1. Overview — legal transparency obligations
We collect and process personal data to provide and improve our services, fulfill orders, communicate with customers, and comply with legal obligations. Where relevant, we comply with transparency obligations required by privacy laws such as the EU General Data Protection Regulation (GDPR) (notably Articles 13 and 14 which describe information that must be provided to data subjects).
2. Controller & Contact
Vida Together LLC is the data controller. For privacy inquiries or to exercise your data rights, contact hello@vidatogether.com. If you are an EU/EEA/UK resident and wish to lodge a complaint to a supervisory authority, you may do so after contacting us — we will cooperate with the authority as required.
3. Categories of Personal Data Collected
We process the following categories of personal information, depending on the transaction or interaction:
Identity & contact: name, email address, postal address (where provided), phone number (when provided).
Transaction & order details: items purchased, order date, price, payment method metadata (note: payment card details are handled by Etsy/third-party payment processors and are not stored by Vida Together).
Delivery & technical: download records, file access, delivery URLs, device/browser metadata, IP address, and event logs related to file delivery.
Customer communications: messages received via Etsy Conversation, email, or contact forms (including custom order notes).
Marketing preferences: consent choices, newsletter opt-in status (if you explicitly subscribe).
4. Lawful Bases for Processing (GDPR)
Where GDPR applies, we rely on a combination of lawful bases as appropriate:
Contractual necessity — to fulfill orders, deliver digital files, and perform pre-contractual steps.
Legal obligation — to retain records for tax, accounting and reporting purposes where required by law.
Consent — where you voluntarily subscribe to marketing communications or newsletters; you may withdraw consent at any time.
Legitimate interests — for fraud prevention, improving our products, maintaining the security of our shop and analytics (we balance these interests against your privacy rights).
5. How We Collect Data
Directly from you when you place an order, contact us, or provide information via Etsy or our contact form.
Automatically through technical systems (download records, analytics via Etsy/third parties).
From third parties (Etsy transmits buyer contact data necessary to fulfill the order; we do not purchase customer lists).
6. Use of Personal Data
We use personal information to:
Process and fulfill orders and deliver digital downloads.
Provide customer service and respond to support requests.
Send transactional messages (order confirmations, download instructions, customer service replies).
Send marketing/promotional communications only where you have expressly consented; you may opt-out anytime.
Comply with legal obligations (tax, accounting, record-keeping).
Analyze and improve our products and shop operations.
7. Affiliate Links & Third-Party Content Disclosure
Some of our digital products and accompanying materials may include affiliate links or recommendations to third-party services or products. If you purchase through those links we may receive a commission at no additional cost to you. Affiliate relationships are disclosed plainly within the product material. Affiliate links do not change your legal rights; they are provided as recommendations only.
8. Sharing & Disclosure (Third Parties)
We do not sell your personal information. We share personal data only as necessary:
Etsy: We rely on Etsy to process payments and deliver downloads; Etsy supplies us with buyer information needed to fulfill orders. We act in accordance with Etsy’s terms and privacy practices.
Service providers / processors: Third-party suppliers used to host files, deliver downloads (e.g., cloud storage), provide email services, analytics, or customer support tools. We require these processors to contractually protect data (data processing agreement / standard protections).
Legal / safety: To comply with lawful requests, prevent fraud, or protect rights, property, safety.
Business transactions: In the event of sale, reorganization or merger, customer data may be transferred in accordance with law and contractual protections.
9. International Transfers & Cross-Border Processing
Because many services (hosting, cloud storage, email, analytics) are provided by vendors located in the United States or other jurisdictions, your data may be transferred outside of your country. For transfers from the EU / EEA / UK we rely on lawful transfer mechanisms (e.g., EU Standard Contractual Clauses and transfer impact assessments) and adopt technical and contractual safeguards as required by the GDPR and related guidance. The EU has adopted model contractual clauses that controllers and processors may use to lawfully transfer data; transfers must include appropriate assessment and safeguards per EU guidance.
10. Data Retention
We retain personal data only as long as necessary for the purposes described, and to comply with legal obligations and legitimate business needs:
Order, transactional and tax records: typically up to 4 years (or as required by local tax laws).
Marketing consents and opt-outs: until withdrawn.
Support correspondence and download records: retained for operational and fraud-prevention reasons for a reasonable period (typically aligned with transactional records).
After retention periods expire, data is securely deleted or anonymized.
11. Security Measures & Organizational Protections
We implement reasonable technical and organizational measures appropriate to the risk (access controls, unique credentials, secure storage, encryption where feasible, regular backups, restricted access, and malware protection). Under laws such as GDPR we are required to implement data security measures proportionate to the risk of processing. Article 32 of the GDPR outlines these security obligations.
12. Personal Data Breaches — Notification
If a personal data breach occurs that creates a risk to the rights and freedoms of individuals, we will follow applicable law regarding breach notification. Under the GDPR controllers must notify the relevant supervisory authority without undue delay and, where feasible, no later than 72 hours after becoming aware of a notifiable breach, unless the breach is unlikely to result in a risk to the rights and freedoms of individuals. We will also notify affected individuals where required by law.
13. Data Subject Rights & Exercising Them
Depending on your jurisdiction, you may have rights including (where applicable): access, rectification, deletion (“right to be forgotten”), restriction of processing, objection to processing, data portability, and the right to withdraw consent. California residents have additional rights under the CCPA/CPRA; these include the right to request categories of data collected, opt-out of certain sales/sharing, and request deletion under certain conditions. If you are a California resident you may exercise CCPA rights via the contact methods below.
How to exercise rights: Email hello@vidatogether.com with “Privacy Request” in the subject and include: your name, order number (if relevant), email used for purchase, the request type (access, deletion, etc.) and any verification information. We will respond within applicable statutory timelines and may require reasonable identity verification.
14. Children & Minors
Our services are not intentionally directed to children under 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us and we will promptly take reasonable steps to delete that information.
15. Cookies, Tracking & Analytics
Etsy and our third-party services may set cookies and use analytics to provide, secure, and measure our service. For details on Etsy’s cookies and data practices, please review Etsy’s privacy resources. We do not use tracking to identify offline individuals beyond what Etsy or the third-party providers permit.
16. Marketing, Email & Opt-Outs
We will only send marketing emails if you have expressly opted in. You may withdraw marketing consent at any time by clicking “unsubscribe” on emails or by contacting hello@vidatogether.com. Sending unsolicited advertising via Etsy Conversations or other channels may be restricted by Etsy policies and local law; we comply with Etsy’s rules and seek express consent for promotional messages.
17. Record keeping & Accountability
We maintain records of processing activities where required, reasonable safeguards (contracts with processors), and internal policies to ensure compliance. Where applicable, we perform Data Protection Impact Assessments (DPIAs) for high-risk processing activities.
18. Changes to Privacy Practices
We may update this Privacy Policy to reflect legal or business changes. Material changes will be posted on our Etsy shop or website and will indicate a new effective date.
C. REFUND & CANCELLATION POLICY — DIGITAL PRODUCTS
This section sets strict rules to protect both our customers and Vida Together LLC from misuse.
1. General rule — downloads are final
Due to the nature of digital products, delivery via Etsy instant download or a secure delivery link generally completes the sale at time of purchase. As a default: digital product purchases are non-refundable once the files have been downloaded or access has been granted.
2. Exception — 7-day limited refund window
We will consider and may grant refunds only under the following narrow conditions and within 7 calendar days from the date of purchase:
a. Download not yet accessed: If the buyer requests a refund within 7 days and the digital file or content has not been downloaded or the delivery link has not been accessed, Vida Together may issue a full refund. The buyer must provide the order number and request the refund via Etsy message or hello@vidatogether.com
b. Defective or corrupted files: If a file is defective, corrupted, or not as described, the buyer must notify us within 7 days of delivery. We will attempt to repair, replace, or reissue corrected files. If a replacement cannot be provided, we may issue a refund at our discretion.
c. Force majeure or delivery failure: If delivery cannot be completed due to technical failure on our side (and the buyer made reasonable attempts to download), Vida Together will reissue the file(s) or refund the purchase within the 7-day window.
3. Conditions attached to refunds
If a refund is granted under any of the above exceptions, the following conditions apply:
Immediate deletion obligation: The buyer must permanently delete and destroy all copies of the refunded digital file(s) from all devices, cloud storage, backup systems, and third-party services within 48 hours of receiving the refund.
Certification of deletion: Upon refund, the buyer must confirm in writing (via Etsy message or email) that all copies have been deleted and are no longer in possession, control, or accessible by third parties.
No continued use: Once refunded, the buyer’s license to use the product is immediately revoked. Continued use after refund constitutes copyright infringement and breach of these Terms.
No redistribution: Under no circumstances may a refunded product be redistributed, copied, posted, or sold.
If we reasonably suspect continued use, redistribution, or resale after refund, we reserve the right to pursue injunctive relief, damages, and any other remedies available at law.
4. Non-refundable situations
Refunds will not be issued for buyer’s remorse, changed preferences, or where the digital artifact has been accessed/downloaded, except where replacement or repair is impossible and we decide to refund within the 7-day policy as described above.
5. How to request a refund
Send an Etsy message or email to hello@vidatogether.com with your order ID, purchase date, and reason for the refund request. Provide evidence where relevant (screenshot, download error logs). We will respond within five (5) business days for small claims and may require reasonable identity verification.
6. Rights and enforcement
We reserve the right to refuse refunds where we reasonably suspect fraud or abuse of the refund process. In such cases, we may suspend buyer privileges and pursue remedies.
D. TERMS OF USE — LICENSES, IP, PROHIBITED USES, AND ENFORCEMENT
1. Acceptance
By purchasing, downloading, or using any Vida Together digital product, you accept and agree to be bound by these Terms of Use. If you do not agree, do not purchase or use our products.
2. Grant of license
Subject to full payment of the applicable fee and compliance with these Terms, Vida Together grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the purchased digital product as specified in the product listing (the “License”).
Permitted uses (unless the product listing states otherwise):
Use the product for personal, household or internal business purposes.
Use and adapt templates to create finished items for clients or customers as part of your business services, provided you do not distribute, sell, or license the original files as-is.
Print or digitally use a reasonable number of copies for the licensee’s own business operations.
Prohibited uses (expressly forbidden):
Reselling, redistributing, sublicensing, relicensing, leasing, or otherwise transferring the original files (source files, editable templates, PDFs, layered files) to any third party in either original or substantially similar form.
Uploading or offering the original files on marketplaces, file-sharing sites, or public repositories for free or for sale.
Claiming the designs as your own or using them in a logo or trademark application without express written permission.
Using the files to create derivative works intended primarily for resale where the core value derives from our original files (e.g., selling the template in another digital marketplace).
Allowing multiple distinct businesses to use a single-user license (this requires separate commercial or multi-user licensing).
3. Commercial use & agency use
Small-business commercial use (creating finished products for clients) is permitted within the limits above unless the product listing explicitly restricts commercial use. If you need multi-user rights, extended commercial rights, or white-label / agency/resale rights, contact us for a customized license — additional fees apply.
4. Ownership & Copyright
All content, design, files, documentation and intellectual property rights in Vida Together products remain the exclusive property of Vida Together LLC. Copyright and other proprietary rights are retained by Vida Together LLC. Any rights not expressly granted are reserved.
5. Destruction upon refund / license revocation
If a refund is issued and accepted, the license is immediately revoked and the buyer must permanently delete all copies as described in the Refund Policy. Written confirmation of deletion is required. Any continued use after revocation is infringement.
6. Enforcement & Remedies
We will enforce our rights and may take legally appropriate action in the event of suspected infringement, unauthorized distribution, or license violation. Remedies may include: injunctive relief, statutory and actual damages, account suspension, and pursuing claims under applicable copyright and commercial law.
7. DMCA / Copyright Infringement
We respect intellectual property rights and will respond to valid copyright infringement notices. If you believe your work has been used without authorization, contact hello@vidatogether.com
and provide: identification, proof of ownership, description of the infringing material, and a sworn statement. We will follow applicable DMCA or local procedures as required.
8. Warranties & Disclaimers
Our digital products are provided “as-is” and “as available.” Except where prohibited by law, Vida Together LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific results from use of the products.
9. Limitation of Liability
To the maximum extent permitted by law, Vida Together LLC’s total aggregate liability for any claim arising from or relating to any product or these Terms shall not exceed the purchase price paid by you for the specific product at issue. We will not be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, or loss of data.
10. Indemnification
You agree to indemnify, defend, and hold Vida Together LLC (and its officers, members, employees, agents) harmless from and against any third-party claims, liability, damages, losses or expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, misuse of the products, or violation of applicable law.
11. Termination
We may suspend or terminate access to our products, services, or your account if you breach these Terms or engage in activities that violate the License or law. Termination does not limit our right to pursue other remedies.
12. Modifications to Products or Terms
We reserve the right to modify product features and update these policies from time to time. Material changes will be posted with an updated “Effective Date” and, where feasible, communicated via Etsy shop announcements or email to subscribed customers.
13. Governing Law, Jurisdiction & Dispute Resolution
These Terms are governed by the laws of the United States and the laws of the state of Vida Together LLC’s registration (replace with [insert state of registration] where appropriate). You and the Company submit to the exclusive jurisdiction of the state and federal courts located in that state for disputes that cannot be resolved informally. If you are a consumer in a jurisdiction that restricts forum selection, nothing in this clause derogates from your statutory rights.
14. Severability & Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remainder shall continue in full force and effect. These Terms constitute the entire agreement between you and Vida Together LLC with respect to their subject matter.
