VioletLynxDyeworks

Luxury hand dyed yarns and handpainted fibers

Novosibirsk, Russia

VioletLynxDyeworks is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

VioletLynxDyeworks is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on October 23, 2017
Welcome to my shop! I love bright and clear colors and enjoy dyeing yarns and fibers. Hope you'll find here something appealing. Thanks for looking!

Accepted payment methods

Paypal
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If there is any issue with a yarn you have received, please contact me and depending on the situation I will issue a refund or will send the replacement.

If you just do not like the yarn you have purchased, I can accept a return if it is done withing 14 day after you have received a package. But please contact me first before sending it back. The yarn should be returned in the original condition (i.e. not reskeined, washed etc.), you will have to pay for the return shipping and upon receiving the package I will issue a partial refund (the total cost of your order minus original shipping cost).

I will accept order cancellation only before the package has been sent (which sometimes can happen just within 2 hours after I received an order).
Payment
For international sales I accept payments through Paypal.

ATTENTION!!!
Please note that my prices DO NOT include any VAT, GST or other taxes that your government may collect upon arrival of your order to your country. I have no legal right to collect taxes and so the information that ETSY is showing you under the listing price is INCORRECT and should be ignored! If a possibility to pay VAT upon the package arrival is unacceptable please contact me as soon as possible and I will cancel your order. I am sorry for the confusion ETSY is causing you.
Shipping
I'll be glad to ship my items to anywhere in the world. But please be advised that you will be responsible for paying VAT or any importing taxes your country imposes on international parcels.

As Etsy shipping calculator can't provide correct totals for multiple items, calculated shipping is often higher than real one so I will refund the difference to you if you are overcharged for more than 1$.

ATTENTION! Shipping time to US, Canada, Australia and any country separated from Russia by an ocean is very erratic, so while most often it takes about 2-4 weeks, some packages may be delayed up to 3 months. So please do not buy from me if you can't wait that long as nothing can be done to prevent long shipping times.

Still, if your package has not arrived in 4 weeks please contact me so that I know there is a problem and can start an investigation.

If the package has not arrived in 3 months and there is no indication that it will very soon (like tracking showing that it has finally arrived to your country and moving normally through your Post system but just have not reached you yet), I will issue a refund or will send you a replacement. Please note that I do require to wait for 3 months to consider a package lost.

All orders are shipped by registered airmail with tracking number that I always provide to you. Please do note that all such mail require a signature upon delivery, so if you were not at home when a delivery attempt was made you may be required to go to your post office to receive a package or arrange a re-delivery where possible. If you consider this unacceptable for any reason, please do not buy my products.

I will do my best to ship within two working days after receiving cleared payment and will send you a notification along with a tracking number after I actually send your purchase.

Finally, as the tracking do not work in every country and even in those where it works it often is not updated properly, I would really appreciate it if you'll send me a convo or e-mail or leave a feedback upon receiving you package. I am not Amazon, so I DO WANT to know that my packages arrived to you. Thank you!
Additional policies and FAQs
Mine is smoke and pets free house.