VisualCreatureDesign

This Privacy Policy describes how and when I collect, use, and share information when you purchase from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This policy does not apply to the practices of third parties that I do not own or control, including Etsy. You can reference the Etsy Privacy Policy to learn more about its practices.

Information I Collect -
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide), such as your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide additional personal information (for example, for a custom order) if you contact me directly.

Why I Need Your Information and How I Use It -
I rely on several legal bases to collect, use, and share your information, including:

As needed to provide my services, such as fulfilling your order, resolving disputes, or providing customer support.

When you have provided your affirmative consent, which you may revoke at any time (for example, joining my email list).

To comply with a legal obligation or court order, such as retaining information about your purchases if required by tax law.

As necessary for my legitimate interests, provided those interests are not overridden by your rights or interests, such as providing and improving my services.

Information Sharing and Disclosure -
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances:

Etsy: I share information with Etsy as necessary to provide my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers: I engage trusted third parties to perform functions such as delivery and order processing. I share your personal information only to the extent necessary for these services.

Compliance with Laws: I may collect, use, retain, or share your information if required to respond to legal process or government requests, to enforce agreements, prevent fraud, or protect the rights, property, and safety of my customers.

Data Retention -
I retain your personal information only for as long as necessary to provide you with my services and as described in this policy. I may also retain this information to comply with legal and tax obligations, resolve disputes, and enforce agreements. In general, I keep your data for up to 4 years.

Transfers of Personal Information Outside the EU -
If I store or process your information outside of the European Union (for example, through Etsy or U.S.-based service providers such as Printify or Google Workspace), I rely on Privacy Shield–certified services or equivalent protections to ensure lawful data transfers.

Your Rights -
If you reside in certain territories, including the EU, you have a number of rights regarding your personal information, including:

Access: You may request a copy of the information I hold about you.

Change, Restrict, Delete: You may request correction or deletion of your information, except where I am required to retain it for legal reasons.

Object: You may object to my processing of your data in certain circumstances.
To exercise any of these rights, contact me using the details below.

Contact Me -
For purposes of data protection law, I, Joanna Jones (Visual Creature Designs), am the data controller of your personal information. You can contact me directly through Etsy Messages for any privacy-related questions or data requests.

If you need to access, correct, or delete information held by Etsy itself, please contact Etsy directly at Etsy.com/help.