Announcement
🥇 #1 in Our Category - Loved by Americans Nationwide 🥇
Welcome to WLO Store - Where Creativity Meets Excellence.
Your Trust, Our Pride!
Explore our exclusive collection where each design is a masterpiece of innovation and creativity.
We're more than just a store; we're a phenomenon embraced by thousands across the word.
Our dedication to quality is reflected in the glowing testimonials from our happy customers.
Experience why we're the top choice for shoppers seeking something truly special.
Join the journey of extraordinary shopping experiences.
Enjoy your unique WLO product!
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Reviews
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Desiree on Apr 29, 2024
5 out of 5 starsColor is more natural, but I already knew that based upon reviews. Perfect craftsmanship, good quality. Small size is perfect for my 24 lb frenchie
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Dorothy on Apr 28, 2024
5 out of 5 starsThe kennel was great. The only problem was with assembly directions. Mine came with plexiglass panels in openable doors and directions only showed wooden panels and our small kennel doesn't have middle supports that the directions show should be there. I'm sure those supports were only for larger kennels.
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Ruchi on Apr 28, 2024
4 out of 5 starsThe product took us an hour and a half to fix. No, it wasn’t complicated, Infact pretty straightforward assembly. It was just lengthy. However , a couple of things, i am a bit disappointed about-first - the acrylic glass on the doors could have been of better quality. It was actually dirty . The acrylic/glass provided is of very poor quality with black stains at the corners, scratch marks and looks like cheap plastic. We had to clean it before installing. Second - the latch on the door, (we are using the product as a part of crate training) is not stable at all . The rivet to hold the door latch has just fallen off and just sits in the aperture provided. There is nothing to hold it from behind.
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Leila on Apr 27, 2024
5 out of 5 starsSpeedy shipping, great craftsmanship. The tree is tall (hubby is 6’4 and had to use a chair to screw the top), exactly as pictured and hopefully our cats will love it! It was easy to assemble and didn’t take much time for my husband and I.
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Lea on Apr 26, 2024
5 out of 5 starsWe ordered this crate for our miniature Dachshund, and are so pleased! Arrived early, excellent quality, and our pup adores it. It’s cozy, looks great, and even came with duvet covers for the bed. Highly recommended!
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Andrea on Apr 26, 2024
4 out of 5 starsWLO is top notch concerning customer service and quality of the products. The cat tree is very well made. The only problem is that the ramps are not rigid, so cats tend to be scared to climb or avoid them altogether. I modified the tree with rigid wood-made ramps coated with a mat and things are definitely better now!
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Nadine on Apr 24, 2024
5 out of 5 starsSuper easy to assemble. Really well made and my 17lb shih tzu loves it. The smallest size was perfect for him.
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Katharina on Apr 20, 2024
5 out of 5 starsIt’s beautiful and perfect , sturdy and a little dog really loves it
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About WLOStoreUSA
🎉 Celebrating 4 Years of Innovation and Community: WLO's Journey 🎉
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Frequently asked questions
My dog damaged the house. Can you send spare parts?
Absolutely! Damaged parts will be reshipped from our warehouse for a lower charge. Just provide the code or photos of the damaged part.
I broke the product during assembly. Can you send spare parts?
Certainly! WLO Store supports you until the product is fully assembled. We'll send the broken part immediately for a lower charge (small parts may only require shipping costs).
What if the dog house box contains missing or defective parts?
No worries! WLO Store will immediately resend the parts, free of charge. You only need to provide the code or photos of the damaged part.
Can I add extra cushions or tents to my order?
Yes, of course! Update your order with extra parts at our lower spare part prices, saving you from additional shipping costs.
I’m unsure about the product size or model. What should I do?
We've got you covered! All product dimensions and color options are detailed in our listing images. For hygiene reasons, exchanges are only possible if the box is unopened. You can return the product to our warehouse by covering the shipping cost (approximately $39 to $89).
What happens if the shipment arrives damaged?
WLO Store will replace any damaged parts free of charge! Just provide the code of the damaged part or photos.
What should I do if my order gets lost during shipment?
Just let us know! We'll promptly contact the shipping company to resolve the issue. If it's not resolved within 10 business days, you'll have two options: a full refund or a resend of the product with an emergency code.
The product color doesn't match my furniture. Can I return it?
We can't accept returns due to color differences, unless there's a significant discrepancy from our listed images. Our wood colors are 98.4% accurate to the images. Slight variations may occur due to the nature of wood and our handmade painting technique. Please understand that matching the exact shade with other furniture is nearly impossible due to these natural variations.
I've assembled my wooden dog house, but it's not the size I expected. Can I return it?
We encourage customers to make the right choice before purchasing, as all product dimensions are provided in detail. We can offer a second dog house at a special discount rate. Due to hygiene rules, we cannot accept returns.
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