Announcement    We specialize in young plants that are 3-8 inches tall in 3-inch-deep pots so they can grow to maturity under your green thumb and keep your shipping costs low. Enjoy watching your garden grow!

ARRIVE ALIVE 30-DAY GUARANTEE
We guarantee your plants for 30 days after arrival. If you have questions or concerns, email us a photo of your plant, in its original pot, from top to bottom. Please include the packaging in the photo. Our support team will review to assess your plant’s needs (recovery time, hydration, fertilization, replacement, etc.)

You may be eligible for a free one-time replacement if the plant you purchased is designated for your USDA hardiness zone & you have provided proper care, nutrients, & water. To receive a full refund/replacement, you must send back these original components:

1. The plant itself
2. Its original pot
3. The packaging

If you’re considering returning your plant, DO NOT repot it or plant it in the ground. Failure to include the original components will result in a restocking fee of 50-100% of the order value.

DELIVERY TIME
Orders ship in 2-3 days. During this time, we will be busy handpicking your plants and processing them per USDA requirements, double checking them, and then packing with care for a safe journey to you. If you don’t receive confirmation within 5 days, please check Etsy and then contact us.

PLANT SIZE
Returns for items based on size/description will not be honored. As stated on our site, "We specialize in young plants that are 3-8 inches tall in 3-inch-deep pots so they can grow to maturity under your green thumb and keep your shipping costs low." This is the advertised description and we do not offer refunds or replacements based on size.

SPECIAL WEATHER CONSIDERATIONS
Many plants will go dormant in the cold/dark months and we may ship plants while they're dormant however, the plants are still alive, they're just working on their root systems. It is normal and healthy for plants to go dormant, it helps ensure they have a long, happy and healthy life. If you receive a plant without leaves, or a pot of dirt, don't worry; your plant is just dormant - if you're still worried, just send us a photo within 48 hours.