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Announcement
Last updated on Sep 1, 2026
Reviews
5.0
(481)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Yolanda on Sep 24, 2026
5 out of 5 starsNice smell and my skin feel so moisturized! I will buy again
Tyrel and Marie responded on Sep 24, 2026
Awesome, we are excited to hear that!
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Lyndsey on May 17, 2026
5 out of 5 starsThis is the most soothing moisturizer I’ve ever used! The ingredients are also high quality. I use it as a facial moisturizer and won’t use anything else from now on!
Tyrel and Marie responded on Jun 11, 2026
Thank you so much, Lyndsey! We’re honored to be part of your skincare routine and thrilled that you’re loving the moisturizer.
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Leah on May 12, 2026
5 out of 5 starsShipping was quick! Feels good on my face and not greasy. The light scent is nice too. I recommend it!
Tyrel and Marie responded on Jun 11, 2026
Thank you, Leah! We’re so glad you’re enjoying the light scent and non-greasy feel. We appreciate your recommendation!
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Theresa on May 3, 2026
5 out of 5 starsI have used this balm on my décolleté and really like the texture.
Tyrel and Marie responded on Jun 11, 2026
We’re so glad you’re enjoying the texture and using it as part of your skincare routine.
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Karen on Aug 8, 2026
5 out of 5 starsThis is my favorite lip balm, it’s very moisturizing. Due to its larger size, the first one I bought lasted a long time, 7 months. I like the coverage the wider tube provides. The lip balm was packaged well and arrived quickly. Thank you!
Tyrel and Marie responded on Aug 8, 2026
Thank you so much, Karen! I’m so happy to hear it’s become your favorite lip balm and that you love the larger size. Seven months out of one tube is amazing! I really appreciate you coming back to share your experience. ❤️
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Kelly on Aug 7, 2026
5 out of 5 starsBecause my order was just a little late they sent a nice little gift and a note apologizing. It only took a week. Ordered lip balm and there tubes are much large than most. Great product.
Tyrel and Marie responded on Aug 8, 2026
Thank you, Kelly! I really appreciate your patience with the slight delay. So happy you’re enjoying the lip balm and the large tubes! ❤️
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Kris on Jul 15, 2026
5 out of 5 starsLove this face balm. Soaks in well and smells so good.
Tyrel and Marie responded on Aug 8, 2026
Thank you Kris! I’m so glad you’re loving the face balm and how it feels and smells. I really appreciate you taking the time to leave such a sweet review!
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Brittany on Jun 8, 2026
5 out of 5 starsMy skin already looks and feels better. I highly recommend this product.
Tyrel and Marie responded on Jun 11, 2026
Thank you, Brittany! We’re so happy to hear your skin is already looking and feeling better. We truly appreciate your recommendation!
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Ryann on Jun 1, 2026
5 out of 5 starssuper cute packaging! love them for cute little gift!
Tyrel and Marie responded on Jun 11, 2026
Hey Thankyou Ryann !!
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Kimberly on May 5, 2026
5 out of 5 starsOrdered a second time! Pleased with products
Tyrel and Marie responded on Jun 11, 2026
Thank you, Kimberly! We’re grateful for your continued support and so happy you’re pleased with your purchase again.
Shop policies
Last updated on Aug 19, 2026
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Digital downloads
Instant downloads
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Made-to-order downloads
I’ll create your items after purchase and you’ll receive an email when the files are ready to download. The time I need to complete these items can vary. Contact me if you have questions.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
Privacy policy
More information
Last updated on
Aug 19, 2026
Frequently asked questions
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns,
exchanges or requests for alterations after delivery. We ask that you
communicate any specific requests through our message
conversation during the order process. We only know about a
preference or request if you specify it in your message. We will always
do our best to accommodate your requests!
Do you send a label proof before you ship items?
Yes, we send out a label proof for your approval, however we do ask that you respond within 24 hours. After that we will proceed with the label.
Do you offer refunds under any circumstances?
There are no refunds. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item
and the box/packaging and you must retain the box/packaging to
take to the post office if proof of damage is required. Shipping
insurance MAY also require that the customer take the damaged
item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48
hours of the package arriving.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For
example, if the item is in a 10% off sale a week after you order we do
not go back and refund all previous customers that 10% off amount.
What if my package is delayed/lost in transit or stolen?
What Calls The Heart is not liable for packages that are delayed in
transit, lost by the shipping carrier, or stolen-- all circumstances
which are beyond our control. Once we hand your item over to the
shipping carrier it is their responsibility to deliver the item-- please
contact the shipping carrier directly regarding delays or lost
packages. If you suspect mail theft you can obtain the GPS
coordinates of the last scan point from the shipping carrier and file a
mail theft report with your local police department.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason
the customer is responsible for paying for re-shipment.
My order did not reach me on time. Can I return it?
Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee
that a shipment will arrive by a specific date, even if the tracking
provides an estimated delivery date. We have had cases where a
shipment is significantly delayed and shows as unscanned even if it
was shipped. You will definitely get your shipment, but we are in no
position to guarantee the timeline. We cannot refund or cancel
orders if they did not reach on time. If your order did not reach on
time, please contact us and the shipping carrier. We try our best to
work with you but don't control shipping.