Shipping is done as a courtesy for all of our customers and all quotes are for the "lower 48" states. We can ship outside of the lower 48, but additional fees will apply and the customer will be 100% responsible for those fees. We find the best rates and pass on our shop discounts via FedEx, Uni-shippers, and through Freight Quote. All shipping rates that are passed on, are either "Ground" shipping for smaller items (under 7' long) OR "curbside delivery" which are freight items that are delivered at the end of your driveway (trucks can't drive on your foundation, because they will cause cracking). At any time, customers are allowed to find better rates or quotes and set up shipping. Customers are also urged to set up shipping if they feel the need to get a item to their location by or on an "exact date". WG will take on this responsibility, but understand that WG is NOT liable for shipping delivery dates once the item is picked up. If and order is placed through Etsy, then please make sure that the address on the shipping label is correct before the item(s) is shipped. If customers are traveling or if a shipment is delayed (due to the customer) then all reroute fees/or delay fees are the customers responsibility after the item is picked up. WG is not responsible for any items delivered to the incorrect address, if that address was the one that was on the customers purchase order. This is the sole responsibility of the customer and all orders can be tracked via the tracking number that is provided by WG. Any issues that a customer has with a shipper or courier, needs to be addressed and handled between the customer and the shipping company. WG will also be happy to assist in tracking the item and work with the courier on communicating with the customer. If a customer feels that they live in a "high risk " area for theft, then please advise WG ahead of time to have the items to be signed for upon delivery. If the customer does not request this, then our courier will simply leave the items at the front door or office (if an apartment/condo unit) and WG isn't responsible for any theft (if that occurs). All freight items are shipped via curbside delivery unless a customer requests otherwise. This literally means that the courier will drop the pallet off at the edge of your driveway. Please arrange with the courier a convenient time for delivery and arrange for plenty of help to move your item(s) inside. If a customer can't handle moving their furniture items, then an "inside delivery" or "White Glove" service can be arranged, but each service will cost additional fees. Shipping times can average from a few days to a couple of weeks pending where the customer lives in the US. Please decline any freight item that appears to be damaged (do not sign for it) and notify us immediately. If you notice light damage to the outside of the package, please leave special notes on the signed receipt and again, contact us asap! If this is not done, a claim can't be filed with the courier and a replacement item won't/can't be made. If a new/replacement item is approved to be made or during production, refunds are not available and only at WG's discretion. *NOTE: If a customer continues to cancel or reschedule deliveries with the courier, then the assigned courier will reach out to WG and fees will apply for both the storage and redelivery of the item (these fees can range form $175 for redeliver and $25 per day for storage). The furniture item(s) will not be delivered until these fees are paid in full. If an item is chosen by the customer to be stored with a shipping courier (due to moving, traveling, personal situations, etc..) then storage fees will apply and WG isn't liable for any damage that occurs during storing of the item or after 3 weeks from the time it leaves our location. Our advice is to make sure you receive your item in a timely manner and if you need to store it, arrange for it to be dropped off at a storage facility in your area and assess the item before being stored, to check for damage. Please notify us within 3 days of receiving the item to report any damage.
Smaller items can be shipped via ground carrier. Larger items, particularly tables over 4 feet in length, will need to be sent via freight. We can discuss your options with you once your custom order has been finalized. NOTE: At the time a custom order is placed, a shipping estimate will be given, but is subject to change due to shipping company charges at time of completion. Another estimate will be given at time of completion and the client will be responsible for shipping upgrades or additional shipping charges from original shipping estimate. Estimates are valid for 48 hours. Wicked Grain recommends that customers look up shipping rates and fees and set up shipping on their own, so that they feel comfortable with the courier and can communicate with them throughout the process. **IF WG takes on the responsibility of helping with setting up shipping, then WG is NOT liable for any damages that occur with shipping or delivery dates. Our sole responsibility is to make a custom piece, pack, and ship out.
**Wicked Grain recommends shipping ALL larger items and tables over 4 feet long via Freight to avoid shipping damages. Although Wicked Grain packages all items to shipping code, larger items are more prone to being damaged during the Ground shipping process/method. If a customer still chooses to ship a qualifying larger item (ex. a table up to 5' long x 36" wide) via Ground and it becomes damaged, but is packaged properly, the customer accepts liability for the claim. If the item is shipped via Freight, then Wicked Grain will help the buyer with the claim, call tag, refund, or compensation. Once an item is approved by the customer (via photo) and sent, any additional changes that the customer may want to their items are the sole responsibility of the customer and not WG (cuts, stain color, etc...). Exact dimensions and specific cuts must be on the Etsy receipt and under the purchase or "order" notes on the deposit payment or the customer receipt. If a buyer/customer is dissatisfied with the arrival of the item and has complaints that solely have to do with "shipping" then WG isn't liable and all complaints need to be taken up with the shipper/courier.
If a customer chooses to ship a live edge slab or a live edge item/piece of furniture via Ground. Broken off bark or chipping in the "sap wood" of the live edge during the shipping process, doesn't consist of an item being broken. This is a simple fix that consists of the customer lightly sanding the damaged or chipped portion with sandpaper and a sealant of their choice. WG also tries to get all cuts within 1-2" of a desired specification with a live edge. This is due to the outer shape of the tree and making it almost impossible to achieve accurate widths, unless we are using all straight edge cuts. If an item is damaged, Wicked Grain needs to be notified immediately so that we can review the photos and either choose to file a claim OR to replace the item. -PLEASE contact WG before leaving any negative feedback on our shop page. We are a small business and family owned and rely heavily on reviews. We will do our best to work with you to resolve the situation.
Change of address/location: If a customer moves or changes their address after the order is placed, it is on the customer to make sure that WG or FedEx has their correct address. If the item is shipped to the wrong location/address, due to the customer not changing or notifying WG before shipment, then the responsibility is on the customer to contact the courier and re-route the package to their location. Any fees associated with the shipping change are on the customer and not on WG.
Freight shipping can take up to 2 weeks to arrive for some areas of the US, but in most cases is 3-5 business days. We have NO control over how long it takes and this all depends on the weather, the customers schedule, and where the customer is located in the US. If a customer delays the ship date and has the courier hold their items for extended periods of time, then the customer is 100% responsible for any fees that occur (this includes storage fees, reship fees, etc...). Either Wicked Grain or the freight courier will send the customer the "additional fee" invoice before delivering the items. The items will not be delivered until the items are paid for in full. If the customer disputes the fees or choses not to pay for them, then the items will be shipped back to WG and the customer will not be eligible for any refund.
Wicked Grain wants shipping to be a smooth and easy process, so please communicate with us before shipping any items about any possible delays or changes on the customers end. ;)
**Shipment never arriving or being stolen: this has never happened in our time with shipping items, but if it does, WG will work with you to track or locate your item. However; if the customer lives in an area that would be considered "higher" risk for the item to be taken or stolen from their porch or front door area, then it is up to the customer to inform WG to notify our GROUND courier that a signature is required for the customer to receive the item. If the customer doesn't notify WG, then we ship your item via FedEx Ground "standard 2-3 day shipping" front door drop-off service. We send tracking numbers and shipping notifications to the customers email that is linked to their Etsy account. It is up to the customer to track their packaged and to contact the courier with shipping related questions. Our job is to create, get approval, pack, and ship. -Not track the customers package. Thank you!
Return and Exchange Policy
We gladly accept returns, exchanges, and cancellations upon the following conditions:
1) Contact us within: 3 days of delivery
2) Ship items back within: 7 days of delivery
3) Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Personal-engraved items
Items On Sale
Returns and exchange details
Wicked Grain specializes in making custom furniture items from reclaimed/aged wood and live edge hardwood slabs. ALL "live edge slab" products or items containing engraving(s) are deemed "custom" and not subject to refunds unless damaged via shipping. Items sold under any "DIY" listing are finished, but meant for customers to be able to cut-shape-or add more clear coat to fit their needs better. These items are generally more affordable and aren't as finished as items under bar, vanity, desk, or table listings, so please read the advertisement description(s) before placing any order! We want to make you a functional work of art and we value you as a customer, so please don't hesitate to email us with any questions prior to your order!
*Wood is a natural material, and as such, is subject to slight checking, cracking and movement. If you notice these things happening within the first 30 days, please contact WG for tips or for a care kit to address the issue. Unfortunately, due to the nature of "wood" and it once being "alive", movement can happen with wood products. -However; WG takes extensive measures to help avoid wood movement (kiln drying the wood, allowing the wood to set in our shop for days to acclimate, and treating the wood on the top and underside). All wooden hardwood slabs begin at 2-2.5" thickness, but once plained and sanded, wood can lose .25-.5" thickness and will end up being 1.5-2" thick. This is part of the "finish" process to get slabs/wood level. Wood classified as "2" may be 1.5" (or less) thick after leveled, so if a customer has specific dimensions for width/thickness, then please specify before this before the order is placed. Wood is also very tonal and woods such as walnut, spalted wood, or elm can range in tones throughout a single slab or across a table top. If customers want more of a matte or consistent look, then please ask about woods with lower grain tones or options that we may have available. Humidifiers, weekly maintenance (such as tung oil, danish oil, or your choice of clear coat), and minimal stress on the item, are all measures that can be taken to prolong the life of your wooden item and to keep cracking/checking/or slight warping from occurring. If you have had any reclaimed furniture item for longer than 2 months and a natural occurrence has happened to the table/piece, then WG will still gladly fix the item for FREE, but all shipping to and from our shop location will be taken care of and paid for by the customer. We can pass on the best shipping quotes and even arrange for shipping to help our customers out, but fees applied will be the sole responsibility of the customer. If you live on the coast or around saltwater, take extra measures to ensure the life of your table (regular wiping of the top and underside, spraying metal with a clear protective coating once a year to prevent rust, etc..). Stain color, wood grain patterns, or wood tones don't qualify for a refund of any type and any color related issues need to be addressed before the custom order is placed or before shipping the furniture item (wood grains vary in color/tone and pattern). All reclaimed wood items can vary in hue/tone, so please ask about coloring before the order is placed. Once the item is approved (via multiple pics) and shipped, then the order is finalized, so please ask lots of questions before shipping (and yes, we can provide more photographs to help resolve any questions you may have) :).
*Live edge items: ALL live edge items can vary in width on each slab. This is due to the nature of "live edge" and the shape of the tree. Live edge slabs rarely are consistent in shape, so if you are looking for consistency, live edge probably isn't the way to go. We advise working with a contractor to install and to make fine tune cuts. Wicked Grain doesn't sell dimensional hardwood lumber planks and any if a customer wants a hardwood cut to have straight edges, then we would have to cut down our "live" edge slabs. -By doing this, we will be taking a minimal of 2-3" off each slab, so you will always lose some surface area on the width of the plank. Please read over ad details and verify that the correct specs/details are placed on the receipt before your purchase. This helps us make accurate cuts and better bring your vision to life! Live edge slab book matched tables will/can consist of 2-3 slabs to make a table top. WG tries to use slabs from the same tree and slabs that look similar in nature to give a natural look/effect. We cannot guarantee a mirror image or appearance with slabs, due to that nature of each slab being unique and having their own markings or grain patterns. Slabs or planks can also vary in tone from slab to slab/plank to plank. Again, we do our best to get a consistent look, but be aware prior to your order that if a top is made from multiple pieces/slabs...then tones can vary throughout the custom table top. If a customer orders a slab from a basic advertisement and not a "custom" listing, then we will pull slabs that resemble that particular advertisement. If the customer has specific demands about a slab/top, then they need to be voiced via email prior to the order. If this is not done, then we will begin work on the slab/top and the customer isn't eligible for a refund or replacement slab (unless additional fees are applied and shipping is the sole responsibility of the customer). -Remember, that all slabs are deemed "custom", so please email us with any questions prior to an order being made or shipped!!
*Returns for full refunds are at the sole discretion of WG and since everything we do is "custom", all furniture item sales are final once the item has been approved by the customer (via multiple photographs) and shipped after the balance is paid in full. We urge customers to ask any questions about the items before shipping and to read the advertisement description fully, so that the customer is 100% sure that they are receiving the proper item. Items with engravings, special cuts, writings, etc... aren't available for a refund. WG will work with a customer to their satisfaction, but can't rebuild or recreate an item(s) entirely. We will not ship any item if a balance is owed and storing an item for longer than 2 weeks we require fees to be applied to the total balance. If the item was a "live edge slab" or piece of wood and was approved and picked out by the customer, then customers have 24 hours to cancel the order before WG starts cutting and working on that item. After that, refunds aren't available (due to the custom nature of what we do). WE CAN NEVER guarantee how a slab or any plank of wood will look and each slab is unique and comes from nature. We can only use previous pics from similar slabs/species to use as a reference to show customers prior to the order (each piece is unique). We will also send multiple photographs of the completed item(s) prior to shipping the item./product. -If the customer choses not to comment on the photos within 48 hrs, then the item will be shipped and deemed "approved". If the customer approves the item and doesn't ask further questions, then the item is deemed "acceptable" and WG will ship the item off and the sale is final. Custom orders are also subject to extended completion dates (due to the nature). Any custom order that goes past an expected "due date" that is custom, isn't subject to refunds (unless approved by WG). Refunds on other custom furniture items (such as mantels. slabs, and barn-wood items), are only given if the item was damaged via shipping, major parts were missing or defected (broken table legs, bracing, or missing parts), or if the customer receives the wrong or incorrect order (again, photographs should eliminate this from happening and all questions or concerns should be voiced before the delivery of the item). WG can also choose to cancel an order at any time, if we feel that a customer is acting rudely or inappropriately through emails, text messages, phone calls, etc.. A refund will be given in full if WG choses to cancel the order. Customers must notify WG immediately if an item is ever damaged (within 3 days of receiving the item) and the item must be shipped back and returned within a full week of receiving the item. Items MUST be packed appropriately for all returns, so that the item doesn't receive further damage and so we can file a claim through our shipper. A call tag will be issued and Fedex will pick the item up at your home. Items such as barn wood mantels and barn-wood shelves are authentic and full of age marks, character marks, and aren't perfectly level at times. These items are over 100 years old and WG can't guarantee that they will work for your needs. -So, if a customer has a pre-existing structure such as a base, wooden corbels, etc... then understand that a authentic barn beam or planks may not be the best fit and WG can't guarantee that it will set flush. Although, we do our best to fit items that are free of defects and level, due to the age of the item, there is no guarantee. -These items are 100% original and custom and are void of a refund once shipped (unless damaged). If a customer never questions an item before it is shipped (color, size, specs, etc..), then WG assumes that the customer is approving that item and will ship it 48 hours later, refunds are then forfeited if a customer has later color or spec concerns.
*If a refund or exchange is approved by WG: All refunds/exchanges will be given after the item has been shipped back to WG and packaged according to legal shipping standards (packing foam and corrugated cardboard). If a customer has an issue about their item (whether cosmetic, functional, etc.) WG will work to the fullest to resolve the issue. If the customer and WG can't come to an agreement, then occasionally Etsy's Safety and Trust Team will intervene to resolve the issue to the liking of both parties. This is rare, but encouraged in rare situations. If the customer decides to "freeze" or place a "stop payment" on an item, while the furniture item is still in their possession. Then the property is no longer the customers and now is the property of WG. -All return shipping and packing related charges/fees will be the sole responsibility of the customer. If the customer does not return the item within 1 week of a "stop payment" and provide sufficient proof that the item(s) are en-route, then a $75 weekly fee will be charged for all items under $500 in value, a $100 weekly fee for items over $500 and under $1000, and a $150 weekly fee will be applied for all items over $1000 in value. This charge will be sent to the customers email and home address via a legal LLC invoice. If the customer decides to not pay the their fees or return items, then Wicked Grain works with both credit and collection agencies to make sure the item and fees are collected. Please do not allow this to happen!
**Please........."Trust in the "PROCESS"**- This term/quote is from the great NBA player Joel Embid. It refers to trusting in the process and the time it takes to achieve greatness. It is the same with woodworking and although we try to be "great" at everything we do and not have any hiccups while constructing an item, unfortunately when dealing with real wood and electronic tools...hiccups can arise. We are also humans and we can/will occasionally make mistakes, but we will do our best to bring your items vision to life! We will be 100% transparent during the construction of your item (if we run into any delays), but also ask for customers patience and to allow us to "do our thing" when it comes to constructing or designing your table/furniture item. If a customer continues to send emails or text messages and wants continuous photographs, offering tips on how we should make their table, or wanting to change specs, the design, or colors from the original email. Then this doesn't allow us to put our time and energy into making your item. A lot of hard work and money goes into making each item, so we need all the time we can get, so that your item is the best it can be and will last a life time. We have no issues sending photographs of wood prior to constructing and at the end, but we will not stop what we are doing to send continuous photos while making your item. Please read our ratings and reviews and have faith/trust in us! :) :)
1) Damage During Shipping:
Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. Damage during shipping must be reported to WG within 3 days of receipt or a claim can't be made. WG must see photos and proper documentation as proof of damage. We will work with the shipping company/courier to have the item picked up for return and can either issue a refund or begin the replacement piece. If the customer decides to have a replacement piece or repair made, then the refund is void after construction begins. If a customer contacts WG and reports damage, but doesn't follow up their report by calling/emailing us with all proper documentation within 10 business days, then the customer is liable for filing the claim with the courier and WG will not be held liable. If the customer choses to use their own shipping company, then the customer is 100% liable and responsible for the claim process.
2) Naturally Occurring Changes:
If one of the naturally occurring events described above (checking, cracking or movement) occurs to your piece and you deem it unacceptable, it is at the
discretion of Wicked Grain to accept the item for return (please read the receipt before purchase). The customer has to notify WG of the issue within 30 days of the purchase. **Clear coat finish doesn't warrant a refund of any kind and all finish related questions, must be addressed before shipping. Most live edge slabs will have checking, natural cracking, knots, etc.... so if those natural defects are troublesome for a customer, then live edge slabs or live edge furniture should probably be avoided. WG can and will fill cracks or voids with a epoxy resin or filler upon customer request. ALL slabs are treated with a matte finish under all of our DIY and slab listings, unless specifically purchased under the bar slab listing. Customers are urged to use a wipe on poly or danish oil to add more sheen and to care for the slab over time. If Wicked Grain accepts a return, a replacement item will be given, however, the client will be responsible for the original, and return, shipping and handling charges and must notify WG within 10 days of receiving the item. (please read care tips and instructions regarding adding sheen and caring for slab wood).
*Notice: FARMHOUSE TABLES are made from a softer wood (such as fir, cedar, or pine) and not a hardwood (such as ash, maple, or oak), we can make the tables from hardwoods or thicker/hard reclaimed wood for additional fees (ask WG for details and pricing before placing an order). Each table is unique, will look slightly different, and the wood is sourced from a variety of locations across KS. If the customer wants/needs a specific look, please inform WG prior to the order being placed. Otherwise, we use the aged wood we have in stock and make the items to the customers specs. Farmhouse tables are prone to movement or dry cracking pending the climate and environment of the homeowner. This is due to the board layout and design of this style of table top. Although very gorgeous, the end board/bread board doesn't allow the center planks to swell and move naturally. WG isn't responsible for the wood reacting to any environment changes or damages that occur to the table/item due to owner's care or usage. So, please ask any questions before placing the order, because WG wants your table/item to last a lifetime! All wood is dry and purchased from local mills and lumber stores, but cracking can still occur or separating of the seams. Preventive measures can be take to ensure that this doesn't happen or that it as at least minimized. -Wiping regularly with a wood conditioner (especially the first 2 months), using a humidifier (not associated with your heater), avoiding hard soaps and chemicals, and low stress are all things that can help prolong your soft wood item. Please use all of these to help the wood acclimate to your home and also read the shipping receipt that we send, because this has care tips (please follow).
**Plank style tables:
any table that is made from multiple planks or pieces of lumber have the highest probability of slightly moving, cracking, or slightly warping on a section over time. This has to do with the wood swelling or contracting with its environment. We take ALL measures to avoid this and keep it from happening, but since wood came from a plant and was once alive, it has pores and can move over time (this is why homes pop and creak or fence posts warp). This has only happened in a few reported cases out of hundreds sold, but there is always the potential, so please care for your table like a new car/vehicle. Please wipe your table regularly (especially if an outdoor BOSS or Modern Farmhouse table) with a danish oil, Howard Feed N Wax, or any wood conditioner for the first few months until the wood acclimates to its new environment.
**Slab tables or tables made of multiple pieces of wood:
WG uses the finest kin-dried hardwoods in North America (dried to 6%). Customers need to understand that our wood is "real wood" and was once a living organism and moving species. Wood planks or slabs can range in tone or hue from board to board or from slab to slab. -This is because just like humans, wood is unique and each tree is different from the next. Slabs or planks from the same tree can have similar grain patterns, but can even vary from board to board. This is part of the beauty of using real wood and we hope that our customers have an appreciation for this. However; if customers want a flat-identical/laminate type of appearance, then sadly our shop and wood probably isn't the best fit for your needs. We can do our best to make slabs match by using gel stains or clear coat, but in the end...the wood will always rule. If a customer wants to darken or lighten a slab, section of table, etc... then please email us after receiving your order and we will happily send you a jar/bottle of custom stain to help alter any tones.
***Recommended products for conditioning your wood table (hard or soft wood): Howard Brand Feed n' Wax, Minwax danish oil, Minwax wipe on polyurethane, lemon oil, any wood conditioner, or a tung oil of your choice. Please wipe weekly or at least a few times a month for the first couple of months and more frequently during the dry winter months until the wood acclimates! This can take up to 1 year of being in the homeowners possession.
-PLEASE CONTACT Wicked Grain before doing repairs by yourself! This will negate any warranty or opportunity we will have to assess the issue(s). We will FIX for FREE if the owner pays for shipping to and from our shop!
3) Defects in Craftsmanship:
If Wicked Grain deems that there has been a defect in craftsmanship (broken or missing parts), damage, incorrect measurements (opposite from what is on the receipt), loose legs or bracing, or incorrect items were shipped, then WG will provide you with a replacement item or a refund/credit will be issued for the items and shipping charges as agreed between client and WG. This must occur within 60 days of the purchase and adequate proof must be provided to show that any damage wasn't due to customer use, wear and tear, not tightened table legs, uneven floors, lighting effecting the color, and customer damage during installment. Any item that has been deemed to have defects, due to fault of WG, will be properly compensated at the discretion of Wicked Grain or WG will find a local woodworker and will arrange for them to fix the issue(s). The woodworker will be chosen by WG. **Clear coat or finish issues, do not warrant a refund and all finish related issues must be questioned or resolved before the item(s) ship. WG can provide multiple photographs from a variety of angles and lighting. If the items ships and WG is at fault, due to a "finish" or clear coat related issue, then we will work with the customer to correct the issue immediately. If the customer refuses our help or chooses to go with a private worker, leave a negative review, or file a claim before WG is allowed to correct/resolve the issue, then all repair costs will be the sole responsibility of the customer.
4) Change of Order/ Cancellation:
Wicked Grain understands that hardships occur and that sometimes, due to financial obligations or other reasons, a customer may want to cancel or do a last minute change to their order (downsizing, change of wood, stain color, etc...). If this occurs, the customer is liable for all fees that apply to the change or cancellation. If a project has already been started, materials have been purchased, and wood has been cut, then all refunds are void and the customer isn't eligible for a refund. This is due to the the custom nature of the items and the cost of the wood/materials. If WG and the customer work out an agreement on a partial refund, then the customer is still responsible for the materials purchased/used/cut down pertaining the their custom piece (this is at the sold decoration of WG).
5) Reclaimed/Older wooden tables/furniture items:
Tables or items that are made from 100+ year old wood tables... are exactly that, "100 year old wooden planks used to construct a furniture item. -So, if you like the look of "old/reclaimed" wood, then please read the following: First, all reclaimed wooden tables have natural knots, cracks, character marks, rough spots, etc.. this is unavoidable and ALL of our wood comes from central KS and has been through tornadoes, storms, etc... This causes the wood to fade over time, dry cracking to occur, character marks, etc.. If you DO NOT want any of these on your table, then we suggest avoiding "reclaimed tables" such as: reclaimed farmhouse tables, modern farm tables, pub style tables, BOB tables, BOSS tables, or outdoor parson style tables. Customers need to take precautions to care for and prolong the life of the wood. WG does its best to remove all rough parts and splinters from the wood, but with reclaimed wood, it can be tough. We will send with fine grit sand paper to help buff out rough areas. Table legs are also reclaimed and made from old posts, pallets, etc.... if a leg for whatever reason doesn't set level or flush, please notify us immediately to get a new one made. Send specs of the desired length and understand that felt pads may help this as well. Again, we do our best and use a jig guide when cutting legs by hand, but un-level floors at a customers home, climate expanding the wood, etc... can all factor in to a leg not setting flush. If the customer gives the incorrect specs on a new leg or no specs at all and a new leg is sent to the customer, but doesn't fit to size, then any reship fees are the sole responsibility of the customer. Wiping down tables with a danish oil or furniture conditioner is a MUST with real wood and must be done 1-2 times a year or as desired by the customer. :)
6) Custom orders:
(deposits are non refundable after project has begun).
Only way a refund will be made on a custom piece is unless it was damaged during shipping or unless it drastically differs from the buyers notes or specs (opposite dimensions from what is on the receipt). All items that are deemed "custom" and that differ from our shop ads/listings, MUST be placed under a "custom listing" OR special notes under the buyers "notes" MUST be left with exact specifications,dimensions, etc... Otherwise WG will create your item to the specs/color/etc... to match the shop advertisement or listing (or as close as possible). WG is NOT liable for any last minutes changes OR for anything that is NOT added to the receipt. Please check your receipt to make sure it is correct before placing your order. Custom orders, if approved (via photographs) are non-refundable. We will do everything in our power to fix an issue that a customer may have, but full refunds are solely at the discretion of WG unless the item is broken. DO NOT rely on text messages, phone conversations, or emails to verify changes or an order. If a customer is given one of the makers contact information, please do not text or call after working hours. Please email first and we will do our best to contact you back. WG supports/values "family time" and we are proud parents ourselves. Make sure everything is in writing and on the receipt. -This helps us understand exactly what you want/need with an order.
Any items that are approved (color, texture) via photographs and if no questions are asked regarding the table/item before shipping occurs, then all return fees are the sole responsibility of the customer.
*Note: all farmhouse tables are made from 36-38" wide unless a custom order is made or unless the customer and WG agree to alter the design and notes are left on the receipt. All slab tables are made from 35-42" wide unless the customer and WG agree otherwise and specs are left on the receipt. -Thank you!
7) Outdoor furniture/tables:
(please read under additional information for more info regarding the care and tips for caring for outdoor furniture)
*We are family owned and run. We don't have items in stock and do everything by hand. We purchase wood weekly from the mill to build custom pieces for customers. If there is any change to an order, contact us immediately so that both parties can make the necessary changes or work something out. We work M-F from 9-4:30 pm, please be patient if you email us on a weekend, we will answer as soon as possible. Thank you!
8) Sales:
WG will occasionally run a sale or reclaimed wood items or live edge slabs. These sales can last a week-month. Since we are a "custom" store/shop, credits off/sales prices ONLY APPLY during the timeframe of the sale and for specific items that are listed under the sale. If an item is purchased either before or after a "sale" ends. Then those items don't qualify for the sale price.
** Personalized items (items engraved or branded) are non-returnable.
