WonderWS

Terms and Conditions

By placing an order with us, you agree to have read, understood and accepted our terms and conditions.

Orders
All orders are expected to be completed 2-3 weeks from approval of your design proof, not once purchased
Please check with us regarding timings for your wedding stationery
Quotes are valid for 14 days from the date of the quote
We have the right to amend our pricing as and when we choose, unless it is within the 14 day quote period
A minimum order of 30 applies to Save the Dates, Wedding Invitations, RSVP Cards, Information Cards, Menus, Place Cards and Thank You Cards
RSVP Cards and Information Cards cannot be sold separately to a full order consisting of at least £30.00
Table Numbers have a minimum order of 5
Our minimum order applies to different variations, for example, day and evening invitations
If you order below our minimum order amount, you will be charged the minimum order amount
If you would like your guest names printed on your invitations, this will be an additional cost
All Save the Dates and Wedding Invitations come with free white envelopes
Coloured envelopes are an additional cost

Payments
We accept payment through the following; PayPal, Etsy, BACS and wonderweddingstationery.co.uk
We use Stripe to handle payments through our website
We require 50% of the total order amount before we begin designing a bespoke project. The remaining 50% of the balance will be required when we have completed 50% of the work
Sample and Collection orders are payable in full prior to any work taking place

Refunds
We are happy to give you a full refund if you haven’t sent us any information for your stationery or if we have not spent any time on your order
If we have spent any amount of time on your order, we can only offer a 50% refund
If your work has been sent to print, we cannot offer any refunds

Samples
Physical colours may vary from those on screen
All samples are non-customisable
We do not offer Samples in every colour option

Collections
We have acquired our fonts legally, using the correct commercial license
We reserve the right to not disclose what fonts we use and/or where to purchase them
We are happy to make small amends to our existing Collections, which is included in the price. We reserve the right to decide whether an amend is too large not to be subject to an additional cost
If you exceed our recommended word and/or character count, your design may look different, thought we will try our best to keep your stationery as similar to our examples as possible

Bespoke
We own the rights for any work created for you as a bespoke project
Any work created for you as a bespoke project cannot be sold on or used for any other purpose than what was intended
Our price list does not include any bespoke costs; these are printing costs and you will receive a separate bespoke design invoice that must be paid in addition to to the printing costs

Amends
You are entitled to 2 rounds of amends for free e.g. once you have sent us your information, we will then send you a design proof, which will be proof 1. You can then review and make amends and then we will send you proof 2. You can then make amends one last time for free, which will be proof 3
Any amend after your 2 free rounds, regardless how big or small, is chargeable at £20.00 per round
Any additional design amends to a bespoke order that are not present in your bespoke quote will be chargeable from £20.00
If you wish to change your selected design once we have already spent time inputting your information, there will be a charge of £20.00 that must be paid in full before any more progress is to be made


Digital proofs
Once we have received your wedding stationery content, we will send you a digital proof of what your stationery will look like for you to approve,
prior to printing
When providing us your wedding stationery content, please ensure to read and check your content carefully as we are not responsible for spell checking
and altering grammar mistakes. We will copy and paste what has been provided and will not make any changes to the content you have supplied
We own the rights to the pdf. file we send you
You do not have the right to screenshot, print or share the digital proof we send you as we hold the copyright for said file
Once you have approved your design and are happy for us to print, any further changes may result in a charge for a full order
It is your responsibility to carefully check a digital proof for any mistakes, including but not limited to colour, grammar, design, spelling etc

Delivery
We need to know of any issues within 24 hours of receiving your wedding stationery, so please ensure to check your order carefully
We do our best to package everything as carefully as possible, therefore we are not responsible for any damage incurred after the 24 hour period after receiving your stationery
Any postage taxes that occur are not our responsibility as different areas have different rules and it is the customers responsibility to ensure they have checked this and are prepared to pay any additional costs
Once stationery has been dispatched, any postage delays are not our responsibility
If you have provided us with an incorrect address, we will not post out another order. You will be charged the full order amount if you would like another order
We work from our home studio, therefore we will not accept any attempt to collect stationery from our home

Discrepancies
We are not responsible for any colour discrepancies as physical colours can vary from those on screen
For colour consistency, we recommend you order your stationery in one order, no more than 1 day apart. Colours are added digitally and shades and tones can vary slightly based on ink levels, machinery etc, similar to wallpaper, for example
We cannot guarantee colours will match exact shades, though we will do our best
Colours can vary slightly based on the paper stock in which they are printed on, therefore the same colour may appear differently on Wedding Invitations and a Welcome Sign, for example.
Any handmade items you purchase, e.g. wax seals, will vary slightly from one to the other

Advertising
We have the right to publish images of your stationery for advertising purposes, unless you have told us otherwise
If you post or publish your wedding stationery on a social media platform e.g. Instagram, Facebook etc, you must tag @wonderweddingstationery
If you screenshot/screen grab any amount of our website or products and share on a social media platform, you must tag @wonderweddingstationery

Copyright
All work designed by us is subject to copyright
You cannot use any of our work without our permission
We will not send you our artwork as a jpeg., png. or any other image file type as use of these files is prohibited
Any hymns, readings, artwork, graphics etc you provide us are your responsibility to ensure correct copyright has been obtained and you are allowed to use it; we are not responsible
We will take legal action against anyone found to be using our work that breaks our copyright rules which have been clearly described

Trade Mark
‘Wonder Wedding Stationery’ is a registered trade mark in the UK
Trade mark number UK00003572362