ZoXox

Privacy Policy

This Privacy Policy describes how I collect, use, and share personal information when you purchase an item from Zo Xox Learning, contact me, or otherwise use my services through Etsy.com or Etsy's related services.

This policy applies to information that I receive or process as the seller. It does not apply to the privacy practices of Etsy or other third parties that I do not own or control. Please refer to Etsy's Privacy Policy for information about Etsy's own privacy practices.

Information I Collect

When you purchase from Zo Xox Learning, Etsy may provide me with information necessary to process your order and provide customer support. This may include your name, contact information, order details, purchased products, and information you choose to provide through Etsy Messages or other Etsy-supported communications.

Because Zo Xox Learning primarily sells digital educational resources, I generally do not require additional personal information beyond what is necessary to complete the transaction and provide customer support.

How I Use Your Information

I use personal information only as reasonably necessary to:

provide and support products you purchase;
respond to questions or customer-service requests;
resolve order problems or disputes;
maintain appropriate business and transaction records;
comply with applicable legal, tax, accounting, or regulatory obligations;
protect the security and integrity of my shop; and
comply with Etsy's Seller Policy, Terms of Use, and other applicable Etsy policies.

I do not use information obtained from an Etsy transaction to add buyers to marketing or mailing lists without appropriate permission.

Information Sharing and Disclosure

I share customer information only when reasonably necessary and permitted, including:

Etsy: Information is processed through Etsy as necessary to complete transactions, communicate with buyers, provide customer support, and comply with Etsy policies.

Service providers: If a trusted service provider is necessary to operate or support my business, information may be shared only to the extent reasonably necessary for that service and subject to applicable privacy requirements.

Legal requirements: I may disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, prevent fraud or unlawful activity, enforce agreements, or protect the rights and safety of my business, customers, or others.

Business transfers: If Zo Xox Learning is sold, reorganized, or transferred, relevant business records may be transferred as permitted by applicable law.

Data Retention

I retain personal information only for as long as reasonably necessary to provide my services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and enforce agreements.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to request access, correction, restriction, or deletion of certain personal information.

Where applicable, you may also object to certain uses of your information or make a complaint to the appropriate data-protection authority.

Please understand that some information may need to be retained when required for legal, tax, accounting, security, dispute-resolution, or other legitimate business purposes.

How to Contact Me

For purposes of applicable data-protection law, I, Tim Helmick, am the operator of Zo Xox Learning and the controller of personal information that I independently process as the seller.

For questions about this Privacy Policy or requests concerning personal information that I control, please contact me through Etsy Messages.