I accept all payment methods supported by Etsy.

Items will be lovingly packaged and shipped within 2 business days of receiving payment. Delivery estimates are as follows:

UK: 2-4 business days.

Europe: 5-10 business days.

US, Canada, Australia and New Zealand: 5-15 business days.

Everywhere else: please contact me for more precise delivery times. Please include the country you would like your item shipping to.

Please send me a message using Etsy's messaging service to discuss orders needed in a rush.

My parcels are shipped using Royal Mail services. Items sent within the UK are shipped First Class. Items posted internationally are sent using the Airmail service. Tracking isn't a standard service here in the UK and is purchased at the senders discretion.

The customer is liable for any and all import duties, customs fees and related charges. *** As of 01/01/21, customers in the EU may be charged VAT and other fees for importing goods from the UK ***

Please double-check your address and order details when placing an order. I cannot be held responsible for parcels returned to me due to incorrect shipping addresses. Nor am I responsible for failure by the customer to reschedule delivery/collect their parcel from the sorting office. If items are returned to me for either of these reasons, the customer is liable to cover the cost of re-shipping the parcel. If you decide not to have your order re-shipped, I am only able to refund the cost of the items ordered and not the shipping costs. If a customer provides an incorrect address, I cannot refund the cost of the item or resend the item until I receive the original parcel.

Good customer service is a priority so please feel free to contact me for larger orders, item adjustments, custom orders or if you would like any further information regarding myself or my products. My email address is anna1king [!at] hotmail.co.uk .

Information I collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Anna King, am the data controller of your personal information. If you have any questions or concerns, you may contact me at anna1king @ hotmail.co.uk (without the spaces).