Footsteps
artRuss is taking a short break
Loading
Reviews
4.9
(1884)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
Loading
-
-
Danielle on Jan 5, 2020
5 out of 5 starsLOVE how this turned out, and my sister did too. I am so happy i found this mug.
-
Etsy buyer on Dec 29, 2019
5 out of 5 starsGreat product!! This was a Christmas present for my Dad and he loved it!!! Great response time and the mug was ready when they said it would be! Definitely recommend!
-
Briannee on Dec 28, 2019
5 out of 5 starsLove these mugs! They are super cute and adorable! Great gift for any friends enthusiasts
-
-
-
Tricia on Nov 27, 2019
5 out of 5 starsIt's so sweet and will be a treasured gift by their aunt, I'm sure! Very quick delivery. Thanks!
-
-
Clare on Mar 3, 2020
1 out of 5 starsI bought a personalised card for my Anniversay on the 15 Nov, 2019 and it’s 4th March, 2020 and I still have not received it, very disappointed!
-
About artRuss
Sales
13,871
On Etsy since 2014
Etsy automatically translates most text on the site to your preferred language.
See in original language
-
Greeting cards ready to ship. -
Boxes ready to be shipped! -
-
-
Our workplace.
Shop members
-
Shrija
Owner, Creator
-
Priyanka
Owner, Creator
Shop policies
Last updated on Nov 1, 2016
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
I noticed you shipped out my item, can I please have a tracking number?
If you want a tracking number, please notify us before purchasing your item. It is an additional fee so we do not offer tracking with standard shipping.
Custom and personalized orders
Custom orders are available- please contact us for further details. Additional costs will be dependent on extra materials, work time and specific design.
We usually take 1-3 business days to provide a lo-res digital proof for a custom order. It's shipped once it's approved.
IMPORTANT INFORMATION ON CUSTOM ORDERS:
Due to the amount of people who do NOT purchase their custom order after I have finished it, I will only be doing custom orders AFTER the order is purchased! I am sorry for the inconvenience.
Gift wrapping and packaging
Gift wrapping is available for an additional cost of $5. It can be purchased here:
https://www.etsy.com/ca/listing/451201248
Are your mugs microwave and dishwasher safe?
Absolutely! Our mugs are microwave and dishwasher safe. I have been using mine for 2 years now and have had no issues :)
I received my item but it was damaged in mail. What do I do now?
We package our items as best as possible so they are not damaged while shipping. And we ship all around the world with the same packaging.
That being said, sometimes the postal companies don't handle them properly which results in damaged items which is beyond our control.
Please contact us within 24 hours of receiving the item with clear pictures of the damage and we will send a replacement.
Please note, refunds are not acceptable for items that the damaged during transit.