(1) I accept payment through Paypal and Etsy's Direct checkout, which includes payment through debit and credit cards as well as Etsy Gift Cards. You do not need a paypal account to pay through paypal.

(2) Etsy works such that a purchase is only finalized (and known to me) after you submitted your payment. Usually I send out goods within 1-3 business days after a completed payment (for exceptions see the individual items descriptions).

(3) Should your purchase have been by mistake or contain false information, incorrect shipment information in particular, please contact me immediately so that I can change the information or cancel the sale.
I cannot be held responisble for undelivered packages due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer. In that case the buyer will be responsible for the cost of (re-)shipping the package.

(4) If your items get shipped to a destination outside the EU, customs may be due. They have to be paid at your country's tax office, and vary with the destination. I have no control over them, and they are your responsibility.

(5) I carry the risk of the items being lost in the mail which means you get a full refund for items which do not reach you. All delivery times that I give you at the time of dispatch are estimates, and it takes longer until Royal Mail (and thus I) regard a parcel as not-delivered. Do contact me immediately, though, if you have any concerns about something not reaching you. We can then monitor the situation together, and if necessary I can walk you through all steps to claim non-reception.

All claims regarding non-reception must be made within five months after you placed your order to be eligible for a refund.

* German Customers: Wegen des in 2019 in Kraft getretenen Verpackungsgesetzes ist es mir leider nicht mehr erlaubt, Waren nach Deutschland zu verschicken.**

Please notify me asap if you would like your items send to a different address than the one provided through Etsy/Paypal!

I cannot be held resposible for undelivered packages due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer. The buyer will therefore be responsible for the cost of (re-)shipping the package.

(1) Usually I send out items 1-3 business days after I received your payment.

(2) If place your order with a "Rush Order Upgrade" before 6 pm (English time) within the next workday. Please note that by buying this Update you pay me extra to process your order faster. It does not pay you a faster postal service.

Example: A) Order placed Monday 6 pm with Rush Order Upgrade - I will pack your items the same night and they will ship out on Tuesday even if I or my twins get sick and I have to find someone else to bring your goods to the post office. (Normally it would ship in 1-3 days, which means Tuesday, OR Wednesday, OR Thursday).
B) Order placed on Monday at 9 pm with Next Day Dispatch - depending on my workload, the item will ship out on Tuesday or Wednesday (instead of Wednesday, OR Thursday, OR Friday).

When placing a rush order, it would be best to also send me a message to make sure I am aware of your order. I usually answer requests within a couple of hours unless I am sleeping, and sometimes it makes it possible for me to send out items the same day.

(3) By default items are send via Royal Mail First Class. For larger shipments parcelforce will be used.
An express service is available upon request, and sometimes by choosing from a drop down menu. For orders within the UK this includes guaranteed next day delivery. For international orders I can ship through courier services like Fedex for an extra charge.
If you need your goods urgently, you might want to combine this with a "rush order", as the express service refers to the shipping mode, and the "rush order" to how quickly I process your order.

(4) If your items get shipped to a destination outside the EU, customs may be due. They have to be paid at your country's tax office, and vary with the destination. I have no control over them, and they are your responsibility.
This also means that you will have to make sure that you are allowed to import the items you purchase. I can not be held responsible for items held by customs.
If you have questions or doubts about that you can contact me, and I will try to help you to figure out what you are allowed to import.

(5) Usually I ship out in new container boxes or envelopes. And try to keep the amount of filling material low. But I also recycle as much packaging material as possible and sometimes sent out orders in used boxes. Filling material is usually re-used packaging material. I strive to use few plastics, especially not as a filling material, but I do sometimes use it when I can re-use something that was sent to me. If you have preferences regarding packaging material (in particular if you do not under any circumstances want to receive plastic filling material), please let me know via convo or during checkout.

PRIVACY AND DATA PROTECTION POLICY

First off, a human-readable version ;-) If you have any serious legal concerns, please refer to the official version further below:

I, Hilke Kurzke, am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive the data you provided to Etsy and entitled them to share with me: your name, delivery address, and the user name and/or email address. I will be able to see whether you paid through Paypal or Etsy, but no specific payment information, like your account number or credit card number.
I only use the information provided to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and/or email address.

The only circumstances in which I will share your data are
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed above, or add you to any mailing list without your explicit consent.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

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Official Version:

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information that I collect from you

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly through convo or during checkout.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. The third parties with whom I share personal information

Information about my customers is necessary to conduct my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Delivery Companies. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Transfers of Personal Information Outside the EU

I do not myself store and process your information through third-party hosting services in the US and other jurisdictions. However, Etsy sends me Email containing your order, which is stored on my email server. As a result, your personal information could be transferred by Etsy to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. Please have a look at Etsy's Data Protection Policy for more detail.

5. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Hilke Kurzke, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact [!at] kurzke.co.uk. Alternately, you may mail me at:

Hilke Kurzke, 9 Bridge Road, Nottingham, NG8 2DG, UK