caravanthreads

Caravan Threads - Handmade & Upcycled

Middletown, Connecticut 1036 Sales On Etsy since 2011

5 out of 5 stars (216)

caravanthreads

Caravan Threads - Handmade & Upcycled

Middletown, Connecticut | 1036 Sales

Chelsea G.

Contact shop owner

Chelsea G.

Announcement    Welcome to Caravan Threads - Handmade/upcycled boho and hippie accessories and clothing!

Announcement

Last updated on Dec 1, 2018

Welcome to Caravan Threads - Handmade/upcycled boho and hippie accessories and clothing!

Reviews

Average item review
5 out of 5 stars
(216)
See reviews that mention:
quality 41 shipping 38 customer service 17

About caravanthreads

Sales 1,036
On Etsy since 2011

You get shown the light in the strangest of places...

...if you look at it right.

Hey now! Welcome to Caravan Threads! Founded in 2011 by owner Chelsea Genzano, Caravan Threads is run by both Chelsea and her partner, Wes Balavender.

All of the items you see in our shop are 100% handmade by Chelsea and Wes in their studio in beautiful Connecticut. We create boho and hippie style accessories, upcycled clothing and home decor.

Look around, don't be shy, send us a message and we'll get back to you as soon we can! Most of all, spread the love! :)

Peace,
Chelsea & Wes

Around the web

Shop members

  • Chelsea

    Owner, Creator, Designer

  • Wes

    Creator, Shipper

  • Amanda

    Creator

    Amanda recently joined our team here at Caravan Threads, using her talents in crochet to bring you tons of beautiful new products!

Shop policies

Last updated on December 1, 2017
Thanks so much for stopping by!
All items you see in our shop are 100% handmade or upcycled (recycled). Lots of time and love is put into each creation, assuring quality and good vibes! :)

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
We strive to give accurate information and provide detailed photos of each of our items. Please view all photos and check your measurements with the ones given in the listing.

For returns:
*We accept returns for store credit or exchange only*
Notification of a return must be communicated to us via Etsy message or email to caravanthreads [!at] gmail.com within 3 days if receipt of your item(s).
The returned item(s) must be post marked within 7 business days of your order arriving to you as shown in your tracking information. After this time we cannot accept a return back to us.

Please send us a message or email prior to returning an item so that we know it is on our way back to us and so we can give you the correct return address.

Buyer pays all return shipping costs to return the item(s) and to have a new item shipped if they would like an exchange.

*We do not accept returns or refunds for custom made items as those items are made under the buyer's specifications and are unable to be re-sold*

Store Credit:
We do not hold or reserve items for store credit in anticipation of a returned item.
Payment
We accept all forms of payment that Etsy offers except for personal checks, money orders, bank checks or cash. We accept Etsy gift cards.

• We DO NOT apply coupon codes after you have already checked out, so please make sure that you use coupon codes during the checkout process.

• We cannot add additional items to an order after checkout. If you would like to purchase additional items you must order again separately. In these cases items may arrive in separate packages.

• *For custom orders payment is due in full, ahead of time within 24 hours of being linked to your listing. If payment is not received within that time we can no longer create your item for you.*

• We currently can hold items for 24 hours *ONLY* but this policy is subject to change at any time.

CaravanThreads does not do trades at this time.
Shipping
• CaravanThreads ships USPS first class and priority. Tracking is included in the cost of shipping. Please check your shipping estimate before placing an order (for example 3-5 business days). Shipping upgrades are available at checkout and usually ship the next business day. We do not ship on Saturdays or Sundays.

• Please make sure your address information is accurate when checking out. If you need to ship your item to another place, please make sure you contact CaravanThreads immediately after purchasing to let us know. If a package comes back to us with an undeliverable or incorrect address you may be asked to pay for the shipping cost again.

• CaravanThreads is not responsible for packages lost during transit
but we will do everything within our power to assist in tracking down lost packages.

• Buyer pays all shipping costs and all shipping costs are non-refundable.

INTERNATIONAL:
Buyers are responsible for any and all duties and custom charges that may be incurred.
CaravanThreads unfortunately has no control over the duties, delivery process, and custom charges of your local postal service. Those issues are the buyer’s responsibility so please make sure you are aware of those things before purchasing internationally.

• International shipments may take up to 8 weeks to arrive
All shipments will not be addressed as lost until after the 8th week.
Additional policies and FAQs
• Because of the handmade nature of our products there may be slight differences in color or colorway between pairs or groups of items, and small differences in stitching. We do our very best to post accurate photos, measurements and information about our products.

• Custom orders are available on a first come, first serve basis. We do not always have custom availability but please do not hesitate to ask.

Should you have any other questions or concerns about your order please send us a message and we will get back to you ASAP!

Thanks for visiting Caravan Threads!
Hugs, Chelsea, Wes and Amanda

More information

Last updated on Nov 19, 2017
Frequently asked questions
I forgot to add my coupon code, can you add it after I've already checked out?

Unfortunately, coupon codes and discounts cannot be added to past orders. Please make sure you add your code during checkout.

Oops, I entered the wrong address when I checked out, what do I do?

Please contact us as quickly as possible so we can send your order to the correct address. If the order has already been sent, we cannot replace it or send it to a different address so please check your address carefully at checkout.

Custom and personalized orders

We have very limited custom order availability at this time but please do not hesitate to contact us about your request and for further details. Payment in full is due at the time of the custom request. Customs are non refundable and non returnable.

Care instructions

All handmade/upcycled and vintage clothing and fabric accessory items should be washed with the utmost care as to ensure their quality and longevity. We recommend hand washing and laying flat to dry although some items may have dry clean only tags. Please use your best judgment when washing your items.

Wholesale availability

Caravan Threads sells our items wholesale. Please contact us for more information on pricing and minimum order requirements.