ChicpupCo

Please note that custom-fit and personalised items are non-refundable and cannot be exchanged, as they are made to order.

We rely on the accuracy of the measurements you provide, so please double-check all measurements carefully before submitting your order.

If you need help measuring, feel free to reach out—we’re happy to guide you through the process.

Please refer to the sizing guide provided on each product page, as measurements may vary between items.

Jumpers and coats follow different sizing, so be sure to check the specific guide for the product you're ordering.

If you're unsure about which size to choose, don’t hesitate to contact us—we’re happy to help ensure the perfect fit for your pup!

Each product comes with specific care guidelines, but here are some general recommendations:

-Most items are machine washable at 30°C.
-Always air dry.
-Do not tumble dry.

-Beds feature removable cushions and are fully machine washable for easy cleaning.

-Wax coats should be sponged clean only.
Do not machine wash.
Always air dry.

We offer wholesale. Please email contact@chicpupco.com

Not offered. All products are neatly wrapped tissue paper wrapping and bagged with eco friendly delivery bags.

1. Back Length

Coats: Measure from the base of the neck (where the neck meets the shoulders) to the base of the tail.

Jumpers/Sweaters: Measure midway between the base of the neck and the head to the base of the tail.

2. Chest Measurement

Measure the full circumference of the widest part of the chest, typically just behind the front legs.

3. Neck Measurement

Measure the full circumference of the neck, where a collar would normally sit.

International Returns Policy:

Please note that customers are responsible for all return postage costs for international orders. By completing your purchase, you acknowledge and accept this policy.

If you're unsure about sizing, we strongly recommend contacting us before placing your order—we’re happy to help ensure the right fit.

Current processing times are approximately 2–3 weeks, depending on the product. We always aim to dispatch orders as quickly as possible.

Please check estimated delivery dates before placing your order.
Kindly note that Etsy provides ESTIMATED—not guaranteed—delivery dates, and delays may occur, especially during busy periods.

If you need your order by a specific date, feel free to contact us before purchasing.

Have there been any changes to shipping costs due to U.S. tariffs?

Yes, recent changes to U.S. tariffs have impacted import costs. We're actively working to navigate these updates and ensure a smooth experience for our customers. Please note that any applicable tariff fees have already been included in your delivery cost. We take care of all tariff payments before your item is shipped, so there will be no unexpected charges upon arrival.