CookieboxStore

If you don't like an item that you received, simply return it in original condition(undamaged, unopened, unused, unfolded, not wrinkled and quantity of original set). Customized items can not be returned.

You MUST notify us first within 7days after receiving items. We will give you a return code. Put your return code on the receipt that we sent you and ship it back to us within 14days after getting the return code.
Customers must pay for the return. We do not refund your return shipping cost and original shipping cost. We only refund for actual items.

We do not accept the following items for return or/and refund
1. Damaged due to opening the box
2. Damaged when you assembling the boxes
3. Any stains or wet
4. Less quantity than actual set quantity. (Must be in full pack)
5. Never contacted us before returning
6. Custom orders
7. After 14 days receiving a return code
8. Sale items
9. Items damaged because it was sent back in poor packaging condition
Must pack nicely to protect the items.

Please DOUBLE CHECK the SIZE and QUANTITY before check out.
If you have any questions, please feel free to contact us at any time.
(But please keep in mind that there's a time difference.)

We accept Paypal.
Payment must be submitted within 5 days after purchase.
If we do not receive within 5 days, your order will be canceled automatically.
If you decide to purchase after 5 days, please place a new order.
Customs fees / taxes / handling fees are not included with your payment so if there's any, you should contact your local customs agency.
Any customized items can not be canceled after 24 hours.
Please send us a message if you did not receive your package after 30 days (60 days for Central/South America, Mid East, South Africa, and some parts of islands).
We can not refund you after 180 days of receiving your payment.

Processing takes about 1-3 days
Notice -USPS could delay your package.
About 90% of the packages delivered within the time frame but the other 10% are delayed about 5-7 days.
We are not guaranteeing any delivery date with the USPS. If you want to make sure you get the package within a week, please select UPS.

PRIVACY POLICY
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional information (for personalization, for example) if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 4 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Heather Lim, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cookieboxstore [!at] gmail.com