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Last updated on Aug 3, 2025
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Shop policies
Last updated on Nov 26, 2019
Digital downloads
Instant downloads
Your files will be available to download once payment is confirmed. Here's how.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
Privacy policy
More information
Last updated on
Oct 26, 2022
Frequently asked questions
HOW TO PURCHASE WITHOUT OPENING A PAYPAL ACCOUNT?
All major credit and debit cards are accepted through PayPal. You need NOT have to open PayPal account when purchasing from TemplatesCastle : https://www.etsy.com/help/article/339.
If you still face problems in making a purchase, please message/convo us on ETSY.
DOWNLOADING A DIGITAL PRODUCT
Please refer to the article https://www.etsy.com/help/article/3949 for more information on how to properly find and download your file after purchase!
COMMUNICATION
*We ask that ALL communication about your order goes through Etsy. This helps us keep additional information with your order.*
We pride ourselves in excellent customer service and strive to answer each message as quickly as possible!
You can expect a quick response, no more than 1-2 business days after you send your message.
We ask that you stay patient with us over the weekends and busy holiday times :)
WHAT IS YOUR REFUND/EXCHANGE POLICY?
Due to the digital nature of this product, purchases are non-refundable. All sales are final.
If you are having issues with your files, we will gladly provide you with a new set of files ASAP.
DO YOU ACCEPT CUSTOM ORDERS ?
Yes! Please message me with any questions you have about custom orders, or click the "request custom order" in the Etsy store.
HOW TO UNZIP A FILE?
To decompress (unzip) a file or folder on a Mac, double-click it. For Windows, double-click the zipped file to see its content. When promted, drag the files out of the window to the desired location or click 'Extract All'.
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