creaturecups

Creature Cups do not accept returns or exchanges unless the item(s) is damaged upon receipt. Notification of the defect must be submitted within 5 days of receipt. If you submit your request after 5 days, we are unable to offer you a refund or exchange.

Creature Cups accepts responsibility for any cups you receive that are damaged, defective, or not the same as ordered. In these situations, we will offer you a full refund or exchange for any equally-priced cup. If you wish to request a return or exchange for the above reasons, you must provide photographs of the damaged/defective/incorrect cup. In instances where the cup is clearly damaged or defective, we will most likely ask you to discard the cup.


In order to complete your return or exchange, we require verification of your order number for proof of purchase.
To begin the returns/exchanges process:


Please send us a message with “Return/Exchange - [insert your order number]" in the subject line.
Please let us know whether you are returning or exchanging your item(s) and why. If you are returning/exchanging damaged, defective, or incorrect items, please attach pictures clearly showing the problem.
If you are exchanging, please let us know which item(s) you want to exchange it for.
When you have received confirmation, pack up your item(s) and send them to:

Creature Cups
P.O. Box 91914
Austin, Texas 78709

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether or not your return is approved.
If you are approved, your refund or exchange will be processed. If you are due a refund, a credit will automatically be applied to your credit card or original method of payment within a few business days. If you requested an exchange, you will receive tracking information for the new shipment once it ships.

We will pay/refund any shipping costs that we ask you to incur in the event of a damaged, defective, or incorrect item.

We do not accept an item that is not damaged, defective, or incorrect.

If you receive a refund, your cost of shipping to our office will NOT be deducted from your refund.If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

** We are a small team, and we try to process orders as quickly as possible so we WILL NOT be able to change addresses once you've ordered. Please double check your addresses before you buy. We also do not refund orders once purchased unless the products are damaged upon receipt. THANK YOU!**

We ship everything USPS Priority mail and Fedex when it’s 6 or more items. Items take 3-5 days to ship.

** We are a small team, and we try to process orders as quickly as possible so we WILL NOT be able to change addresses once you've ordered. Please double check your addresses before you buy. We also do not refund orders once purchased unless the products are damaged upon receipt. THANK YOU!**