If you have an issue with your order please message us before leaving a negative review! We will do our best to solve your issue that day!
If you have a negative review regarding shipping please refrain from leaving these reviews as they go against Etsy policy.

We are not in control of shipping delays once the item has been shipped out .

*Note: Shipping time is separate from processing time. We process orders within 2-3 business days (Monday-Friday; No Holidays). Once shipped, please allow additional 2-3 business days for tracking information to update.

We Ship USPS and only to verified address. If your address comes up as not verified we will contact you, and ask you to do an address correction. If we do not hear from you by the time the order needs to ship ,you will receive a refund for undeliverable address.

We highly recommend purchasing insurance for your order. or using priority mail

ALL INTERNATIONAL ORDERS are FINAL SALE, and can not be returned or exchanged .

If your item is lost by USPS during transit and tracking information is never marked as delivered (and you never receive the item), we will replace the item if possible or refund you. First, you must contact USPS to determine if the item is indeed lost.

Packages will not be considered lost until 12 business days (Monday-Friday; No Holidays) have passed with no tracking updates.

If the tracking information is marked as delivered but you have not received it, you will need to open a lost package case with USPS. Unfortunately, as a small business, we cannot offer a refund as the tracking information shows the item as being "delivered."

Please provide us proof that USPS has closed the missing package case and deemed the item as lost.

We don't accept returns, refunds or cancellations. All orders are FINAL sale! We do not reimburse or lost, missing, stolen or broken crystals. We encourage you to purchase shipping insurance which is always available to purchase!
ALL INTERNATIOANL ORDERS are FINAL SALE, and can not be returned or exchanged or canceled.
Please reach out if you have a question about you purchase.

We do not offer wholesale at this time.

We are not responsible if USPS returns your package to us for missed-delivery, incorrect address information, or "recipient not available." The customer is responsible for reaching out to us to arrange redelivery and paying the shipping costs to have the item reshipped. Returned packages will be processed back into our inventory after 10 days . After packages are returned to our inventory, they will not be refunded or resent and items must be purchased again.

Crystal Kismet is not responsible for lost or stolen packages. The customer assumes all responsibility for the package once a tracking number has been issued.

Only one coupon per order and coupons are only good for one time

We do our best to show you the crystals in the photos how ever please keep in mind these are natural stones that can have natural minor pits , cracks, various inclusions, or other markings that's what make each stone unique. These are not defective or damaged but, are natural markings.

You will receive the exact same item that is featured in the photo unless stated otherwise in description. Some items are listed as intuitively picked out for you or our pick.
please contact us if you have any questions.
Please note we take all our photos in natural light or 4500K photography lighting . Your computer monitor might display colors differently please reach out if you have any questions about this we would be glad to send additional photos

Warning for your safety please be careful handling your crystals some can have jagged, sharp edges and can possibly chip.
Some crystals can be toxic please be aware Please keep away from small children and pets.
for more information here is a link for reference.
https://www.gemsociety.org/article/gemstone-toxicity-table/