customisedbysharon

At Customised By Sharon, your privacy is important to me. This Privacy Policy explains what personal information I collect, how I use it, how I protect it and your rights regarding your personal information.

1. Who I am

Customised By Sharon is a small UK-based personalised gifts and wedding accessories business selling through Etsy.

For privacy and data protection purposes, I am responsible for the personal information collected and processed in connection with your order.

If you have any questions about how your personal information is handled, please contact me through Etsy Messages.

2. What information I collect

When you place an order, I may receive and process information such as:

Your name
Delivery address
Email address
Telephone number, where provided
Order details
Personalisation details, including names, dates, wording and designs
Information you provide when contacting me about your order
Any other information you voluntarily provide in connection with your purchase

Payment information is processed by Etsy and/or its payment service providers. I do not receive or store your full payment card details.

3. How I use your information

I use your personal information only where necessary to:

Process and fulfil your Etsy order
Personalise and manufacture your products
Arrange delivery of your order
Communicate with you about your order
Respond to questions, messages or requests
Deal with refunds, replacements or order issues
Keep appropriate business and financial records
Comply with legal and tax obligations
Protect my business against fraud or disputes where necessary

Your personal information will not be used for unrelated purposes.

4. Personalised products

If you purchase a personalised item, I will use the information you provide, such as names, dates or wording, solely for the purpose of creating your order.

Please do not provide sensitive personal information unless it is genuinely necessary for your order.

5. Sharing your information

I only share personal information where it is necessary to complete your order or meet legal obligations.

Your information may be shared with:

Etsy, to process and manage your order
Delivery and postal services, where necessary to deliver your purchase
Suppliers or production partners, where necessary to fulfil your personalised order
Professional advisers or authorities, where legally required

I will not sell your personal information to third parties.

Etsy also has its own Privacy Policy explaining how Etsy processes personal information on its marketplace.

6. How long I keep your information

I keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information relating to orders and financial transactions may need to be retained for longer to comply with UK legal, accounting and tax requirements.

When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.

7. Keeping your information secure

I take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

8. Your privacy rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to:

Request access to the personal information I hold about you
Ask for inaccurate information to be corrected
Request deletion of your personal information where applicable
Ask for processing of your information to be restricted
Object to certain types of processing
Request a copy of certain personal information in a portable format
Withdraw consent where processing is based on consent

Some rights may be subject to legal or other limitations.

To exercise a privacy right, please contact me through Etsy Messages.

9. Marketing

I will not use your personal information to send you unsolicited marketing messages unless I have a lawful basis to do so and, where required, your consent.

You can withdraw consent for marketing communications at any time.

10. Children's information

My products are intended to be purchased by adults. I do not knowingly collect personal information from children for marketing purposes.

Where a personalised order contains a child's name, this information will only be used as necessary to fulfil the order.

11. Changes to this Privacy Policy

I may occasionally update this Privacy Policy to reflect changes to my business, Etsy's services or applicable data protection requirements.

The latest version will be made available through my Etsy shop.

12. Complaints

If you have concerns about how I have handled your personal information, please contact me first through Etsy Messages so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/

Customised By Sharon
Personalised Wedding Gifts & Accessories