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Marie on Jul 14, 2015
4 out of 5 starsGave it one less star because the seller forgot to send the lid of the carafe. However, the seller quickly responded to my message and mailed the lid to me. Item is in good condition, very pleased with my purchase.
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Laina on Jun 17, 2015
4 out of 5 starsadorable, thanks so much! shipping took quite awhile though, not sure if it was a post office mix up of some kind.
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Inactive account on Sep 18, 2016
1 out of 5 starsI really don't like giving bad reviews. To be fair and honest I must follow the feedback system. I did read other feedbacks and I did familiarize myself with the shop shipping policies stating "I can only get to the post office once a week." After close to one month item had still not been shipped. I message shop, receive no reply but item was shipped out the next day. Received item only to find the head of the doll broken off. This could not have been done in the shipping transit although the item was only in a plastic bag with no protection but to break off a neck knot you would need ALOT of sideways force. This certainly wasn't mention in the original listing so I again messaged the shop with no reply. Bottom line I can not recommended this shop. Slow shipping, no communication, items not as described.
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Rebecca on Dec 21, 2015
2 out of 5 starsBetter communication would have been appreciated. Knowing the seller was not able to ship right away would have been nice to know and better packaging would have helped my item to arrive unbroken :(
delc responded on Dec 22, 2015
Our shop policies and shop announcement both are explicit about extended shipping times, and the turnaround is indicated in the listing as well. Our item was packed very well, but we are not responsible for what happens when it leaves our hands. In fact, the USPS examined your photos of the packing job (thanks for providing that!) and paid the insurance claim immediately because they could find no fault with our packaging. Our communication with you was ample-- when we had relevant information, we shared it.
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