DoonbugDesigns

I want you to be totally satisfied with your Doonbug Designs purchase! If there is a problem with your order please contact me ASAP. If you do not like the product I will send you a refund, it is that simple!

All I ask is that you come to me personally (via convo) if there is a problem with your order or you are dissatisfied before leaving neutral/negative feedback! I will do everything I can to rectify the situation.

There is a "no return" policy if negative feedback is left without contacting me to resolve the concern first.

Please note that I am unable to refund charges incurred for shipping and insurance of returns.

Thank you for understanding!

I only accept Paypal and direct credit card payment. Both are very safe and easy to use. If you need help please convo me or see Etsy/paypal.

Payment is due at the time of purchase. If payment is not received within 24 hours of purchase I reserve the right to relist the item. Please contact me if you expect a delay and I will do my best to accommodate you.

What you need to do:
1. Add item(s) to you cart
2. Click checkout and follow the prompts
3. Wait for your awesome, handmade products to arrive in your mailbox
4. Celebrate and show them off!!!
5. Tell all your friends:-)

Your lovingly created handmade products will be shipped to the address provided by Etsy, and not the one provided by Paypal (if different). If for any reason the order needs to be shipped to another address, please let me know via 'message to seller' box or by contacting me prior to your purchase.

I ship via Canada Post in durable stiff mailers. All items are shipped from Williams Lake, BC, Canada and the approximate shipping times are as follows:
Within Canada: 5 business days
To USA: 7-14 business days
International (airmail): 10-14+ business days

Please be advised that these estimates can vary based upon the time of year and other factors not within my control. Thank you so much for understanding.

Shipping Options:

Regular Mail - The price quoted in the product listing. Unless otherwise requested, all purchases will be shipped via regular mail. Unfortunately, tracking information is not available through regular mail. This option does not offer any liability coverage against loss or damage. I am not responsible for items lost or damaged if this shipping method is used.

Expedited Mail - Has liability coverage against loss or damage of the value of the item(s) and provides detailed tracking number. The length of time for shipping will be the same for this option as by regular mail.

Express Mail - Has liability coverage against loss or damage for the value of the item(s) and provides detailed tracking number.

If you would like your order to be upgraded to express/expedited shipping options, please contact me prior to your purchase, and I will make a custom listing with the upgraded shipping charges applied.

NOTE: If purchasing outside of Canada please be advised that duty and/or additional taxes could be applied to your order. Take this into consideration as any additional fees will be the responsibility of the buyer.

YES! I do wholesale! Please contact me here via convo or email at doonbugdesigns [!at] gmail.com