downstairsDesigns

I want every customer to be delighted with my items. I will not package and ship any item that is not made to the specifications of the listing, and made to my rather high standards. That said, if you do find an error with your order, I will do my best to rectify it immediately to your satisfaction. I generally am unable to refund or exchange items when they are delivered as specified. I also cannot be responsible for shipping time frames, especially those requiring customs involvement. If time is crucial, I suggest you contact me prior to ordering for exact times and alternate shipping methods.

I accept credit card payments via Paypal, Paypal account transfers, and direct checkout including Etsy gift cards. Please read through creation and shipping timeframes for an understanding of when you will receive your order, convo first with questions as refunds cannot be provided once work has begun on your order for failure to review ship times.

*****ALERT ON POSTAGE AND SHIPPING PRICES*****

The USPS is raising their prices on all Priority Mail around the world and the US. I am deeply sorry shipping has become such an expense, please note that I only charge the published rate, and by using flat rate envelopes, I can ship many items for the one rate, so perhaps order with friends and combine the costs to save!

...Rush service is available for a small surcharge, and upgrades to Fed Ex or overnight shipping are available as well. I am always willing to work with you whenever possible to meet your needs. Please convo BEFORE ordering if time is of the essence, and I will do my best to accommodate requests.

~~~NEW POLICY~~~
All items are now shipping via first class in the US and Priority only worldwide. While I completely understand this makes the purchase of small pouches more expensive, I have had too many "lost" packages that cannot be tracked due to first class postage, and international orders have been taking an unacceptable amount of time for delivery. I hope that the faster delivery time and increased ability to track down orders can help make the postage worthwhile. Also, many items can fit in the flat rate envelopes, so you can ship multiple items for the same cost.
:

****Attention international customers: Downstairs Designs is not responsible for your own country’s tariffs, taxes, import fees, customs fees, etc. Any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. The cost of shipping is SHIPPING ONLY. Also, please do not ask me to lie on the custom forms for you in an effort to avoid these fees, I will not commit fraud.*****

If you have questions, please convo. I am happy to upgrade to overnight shipping or change to UPS or Fed Ex, please convo for pricing if you need this service, but note your item will still not ship any earlier, it will just ship faster once in the mail system.

I do consider wholesale orders to US-based brick and mortar stores. Please send me your business information and contact details, as well as product line interests with prints and quantities. If you do not send this information in your convo, I will assume that it is not a serious inquiry and may not respond.

I do not work in consignment, nor am I doing trades. Also, I respect the good causes so many of you support, and I support many of the same ones privately myself. However, I will generally not respond to requests for free items for giveaways, charities, auctions, etc. With so much fraud and scam artists out there, I chose to handle donations and such locally and privately. Please know that I may not answer convos concerning these requests as I get dozens every month and feel this is the best place to respond.

Also, please note I will not respond to requests for free items for bloggers to "review". I view these as nothing more than folks trying for free stuff, and not having any respect for makers here on Etsy. All convos asking for free products are sent directly to abuse [!at] etsy.com for violations/spam.

If you have already purchased something of mine and like it so much you would like to review it, then by all means, convo and let's talk! But asking for something for nothing (and always non-returnable, hmmm) is insulting to everyone here on Etsy and I will not acknowledge your request.

...Featured Press...
...ReadyMade.com: http://tw0.us/8aM and leave a comment!
...Pregnancy and Newborn: http://tinyurl.com/ycq7779
...Sew Mama Sew 2009 Holiday gift list
...blogs and websites too numerous to track any more! Thanks all!