ZoelleAndCo

Buffalo, New York

2.8k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (549)
1.5 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (549)
2.8k
sales
1.5 years
on Etsy
2.8k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (549)
1.5 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (549)
2.8k
sales
1.5 years
on Etsy
2769 Sales

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Announcement

Last updated on May 26, 2026
Jennifer Dexheimer

Contact shop owner

Jennifer Dexheimer

Reviews

4.9 (549)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About ZoelleAndCo

Embroidered Baby Gifts Home Decor and Holiday Keepsakes

Sales 2,769
On Etsy since 2024

Embroidered Baby Gifts Home Decor and Holiday Keepsakes

Handmade Gifts & Keepsakes

Shop members

  • shop-member-photo
    Jen

    Owner, Maker, Curator

    Hi, I’m Jennifer -- counselor, lifelong sewer, and creative heart behind Zoelle & Co. I craft cozy, meaningful gifts that celebrate family, faith, and special moments. Every piece is made with care to bring warmth and joy to your home.

  • shop-member-photo
    Kevin Dexheimer

    Customer Service, Maker

    Meet Kevin, my husband and our friendly customer service whiz who’s also the mastermind behind our laser woodwork projects. From answering your questions to crafting unique wooden treasures, he’s a vital part of Zoelle & Co!

  • shop-member-photo
    Charlotte

    Marketer, Assistant

    Charlotte is our savvy virtual assistant who keeps Zoelle & Co running smoothly behind the scenes. With her keen eye for detail and creative touch, she helps the shop shine and brings fresh energy to listings and marketing.

Production partners

  • Handmade Decor and Custom Projects

    Guangzhou, China

    This partner helps source select materials and produce certain handmade components that meet my design specifications. Each item is finished, personalized, and quality-checked by me before shipping to ensure it aligns with my shop’s handmade standards and attention to detail.

  • Boutique Supply Partner

    SC, United States

    Source small-batch materials and components used in our handmade items. We design, customize, and finish each product in our studio.

Shop policies

Last updated on

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

More information

Last updated on Apr 13, 2026

Frequently asked questions

How do I make sure my order is correct?

Please carefully review all personalization details before placing your order, including name spelling, symbols, colors, and any custom selections. We create each item exactly as it is entered in the personalization box at checkout and are not able to interpret or correct entries after submission.

Once your order is delivered, we strongly recommend opening and reviewing it right away. If anything is incorrect or not as expected, please contact us within 48 hours of delivery so we can review and make it right. Prompt communication allows us to resolve issues quickly and effectively.

We begin production quickly, so changes cannot always be made once your order has been placed. We are unable to remake items due to customer entry errors.

Do you accept returns, exchanges, or cancellations?

Due to the custom and made-to-order nature of our items, we do not accept returns or exchanges.

If there is an issue with your order, please contact us within 48 hours of delivery so we can review and determine an appropriate resolution on a case-by-case basis.

We begin processing orders quickly, so cancellations or changes are not always possible once an order has been placed. If you need to request a change, please contact us as soon as possible and we will do our best to accommodate before production begins.

Items that have been used or concerns reported after the intended use date (such as holidays or events) may not be eligible for full resolution.

Digital products are final sale and cannot be returned or refunded once accessed.

What if there is an issue with my delivery?

If your tracking shows “delivered,” it means the carrier has completed delivery to the address provided at checkout. Sometimes packages arrive shortly AFTER being marked delivered.

Check all doors, porches, and mailbox areas, asking household members, and checking with nearby neighbors. You can also contact your local post office, as they can often confirm the exact delivery location using GPS.

In some cases, carriers scan packages early and they arrive later that day or within a couple of days.

Once a package is marked delivered, it is considered complete by the carrier and is not covered for theft or misplacement after delivery.

If your item arrives damaged, please send us clear photos of item & packaging within 48 hours of delivery.

What if my order is delayed, lost, or doesn’t arrive on time?

Orders are processed within our stated production timeframe (typically 3–10 business days unless otherwise noted). Shipping times are estimates and not guaranteed.

Once your order has shipped, delivery is handled by the carrier. Delays due to weather, holidays, or carrier issues are outside of our control.

Delivery is completed based on the shipping address provided at checkout, so please ensure your address is correct when placing your order.

If your package is delayed or appears lost, please contact the shipping carrier directly for the most accurate updates.

If your package is marked delivered but cannot be located, we recommend checking with your local post office, as they can often provide additional delivery details.

Do you offer refunds under any circumstances?

Due to the custom nature of our items, we do not accept returns or exchanges. If there is an issue with your order, please contact us within 48 hours of delivery so we can review and determine an appropriate resolution.

If your item arrives damaged, please send clear photos of both the item and packaging. We will guide you through next steps, which may include a shipping insurance claim. Please retain all packaging, as it may be required by the carrier.

Items that have been used or concerns reported after the intended use date may not be eligible for full resolution.

Can I see a proof or make changes to my order?

Due to the high volume of orders we process, we do not send proofs prior to production unless a photo proof upgrade is purchased.

If a photo proof is purchased and we do not receive a response within 7 days, your order will be completed using the submitted details and shipped to avoid delays.

Please ensure that all personalization details are correct before submitting your order, as changes cannot always be made once production has begun. Order sneak peaks frequently are posted on Instagram @zoelleandco

How long will my order take? Do you offer rush production?

All items are made to order and processed within our stated production timeframe (typically 3–10 business days unless otherwise noted in the listing). Processing time does not include shipping time.

If you need your order sooner, a rush order upgrade may be available in our shop and must be purchased at the time of ordering.

Please note that shipping carriers provide estimated delivery dates, but these are not guaranteed. Once your order has been shipped, transit time is outside of our control.

DO YOU WORK WITH INTERNATIONAL CLIENTS?
Yes! Many of our products ship worldwide. See individual listing for shipping options and shipping location availability.

Additional Order Policies

• Customers are responsible for entering correct personalization details and shipping information at checkout
• Sale prices and promotions cannot be applied retroactively after purchase
• If an order is returned due to an incorrect or incomplete address provided at checkout, the customer is responsible for reshipping costs
• We are not responsible for delays caused by shipping carriers, weather, or peak holiday volume
• By placing an order, you agree to all shop policies and processing timelines listed in each product listing.

We are always happy to help with any questions prior to ordering to ensure everything is just right.

Digital products and Downloads

Digital files are delivered instantly after purchase through your Etsy account under “Purchases & Reviews” and may also be available via email confirmation. No physical item will be shipped.

Files may be provided in Canva, Microsoft Word, Google Docs, or Pages depending on the listing. A Canva account (free or paid) may be required to access and edit templates.

Templates are sold as-is and are not eligible for customization.

ZOELLE & CO COPYRIGHT AND USAGE
All digital products are for personal use only and may not be resold, shared, or redistributed. Due to the nature of digital items, all sales are final once files have been accessed. If you experience any issues, please message us. We’re happy to help.

Care - Sizing - Color Options

WHAT ARE THE CARE INSTRUCTIONS FOR MY ITEM?
For clothing items fabrics, and handmade items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design.

DO YOU OFFER COLOR MATCHING?
To match a specific color theme, you may send photos or links before or after placing your order. We will do our best to match as closely as possible, though exact color matches cannot be guaranteed due to variations in materials and screens.

Please review sizing details carefully before ordering, as we are unable to offer refunds or exchanges for sizing-related issues.

Seller details