galwaydesigns

♥Refunds/Exchanges♥

Since every item is hand made to order, I do not accept refunds or exchanges, unless there was an error on my part.

✨Please double check your ring size, as not all of my rings can be resized. If the wrong size is ordered and the ring can not be resized, a new ring will have to be ordered.
If the customer ordered the wrong size and the ring can be resized, the customer has the option to send the ring back to me for resizing, but there is a fee. The fee depends on which ring and size difference.

★I want every customer to be completely happy with your jewelry, so if you are not happy for any reason or have a question please contact me immediately and I will do my best to correct any situation!★

I accept paypal and all major credit cards.

~CREDIT AND DEBIT CARD CUSTOMERS - You do not need a Paypal account to pay for your items through Paypal! Choose the Paypal option during checkout. After you submit your order, click the "pay now" button. Scroll down and you will see the option to pay with credit or debit card without having to sign up for a Paypal account.

I ship all packages USPS 1st class with a tracking number.

In an effort to conserve and because so many of my items are shipped directly as gifts, I do not automatically print and ship an invoice with your order.

*INTERNATIONAL*
I have shipped my jewelry to every continent (except Antarctica!) The US postal service is now offering tracking numbers, but not to every country. International shipping can take anywhere from 1-8 weeks.

★The Buyer will be responsible for any duties/customs/tax charges etc... that may be imposed. This is including VAT for Europe, particularly UK. Please be sure to check with your customs office to determine what these additional costs will be prior to purchasing. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are NOT additional shipping charges and are the responsibility of the buyer.

Thanks :)

★★★If you have the time to leave feedback, it is always greatly appreciated! If you are tempted to leave less than 5 stars, please contact me at my e-mail above or through Etsy and let me know if there is a problem with your order and how I can help. I want all customers to be 100% happy!

Custom orders and variations are welcome :) If you have something in mind that you do not see in my shop, please message me and we can come up with a special piece.

~Since each piece is hand stamped and made by hand, no two pieces will look exactly the same, for example, alignment, spacing, etc... This is the nature of hand stamping and should not be considered a defect, but instead something that makes your jewelry one-of-a-kind.

~~~PLEASE READ ABOUT METAL REACTIONS - ESPECIALLY ROSE GOLD~~~
All of the metals in my shop with the exception of stainless steel and titanium, will tarnish over time. Body chemistry and other factors can vary the rate of tarnish greatly! It is not very common, but some people may have a reaction to rose gold, due to the high copper content in the metal. This may cause a green/black ring on the finger. This reaction is harmless to the skin and may go away with wear. Please read below to see a few tips that may prevent a reaction.
I include a polish pad with every order, unless you order titanium or stainless.

Here are a few tips to keep your jewelry looking good:

Please do not shower or bath in your jewelry, the lettering/patina will fade. The blackened lettering is not permanent at first, especially on sterling silver. Once you wear your item and it starts to naturally tarnish, the lettering will become darkened permanently. If your lettering is starting to fade, A quick fix is to use a Sharpie marker, fill in the lettering, wait a few minutes, apply another coat, then wipe off the excess marker with the white polish that comes with every order. You can do this as many times as you want, until the letters naturally darken.
Getting your metals wet will also speed up the tarnish. Like any piece of jewelry, handle with care. :)
If you are having a reaction to the metal, please avoid water, soap, lotion, hand sanitizer etc...


***NOTE ABOUT ALL ROSE GOLD RINGS: Rose gold solder contains dangerous chemicals, so I use 14K yellow gold solder to join the ends together, which can sometimes leave a lighter spot on the underside of the ring, that will not be visible when worn since it will be on the opposite side of the stamping. Many customers think their rose gold is coming off when they see this light spot. ~*YOUR ROSE GOLD IS NOT COMING OFF*~ Gold-filled items will NOT chip or flake off like plated gold. This lighter spot should not be considered a flaw, this is part of its natural organic beauty, and a sign of it truly being a handmade ring.