Return & Exchange Policy
Last Updated: 05.07.2025
We want you to be happy with your purchase. However, please read this policy carefully before ordering, as it explains your rights and our obligations under EU consumer law.
1. Your Right to Withdraw (The "Cooling-Off Period")
Under EU consumer law, you have a legal right to withdraw from a distance contract (like an online purchase) within 14 days of receiving your goods for any reason, even if the item is exactly as described. This is often called the "cooling-off period."
2. When You DO NOT Have the Right to Withdraw
According to Article 16(c) of the EU Consumer Rights Directive, you lose your right of withdrawal if the item is inseparably mixed with other items after delivery.
As our products are made-to-order, personalized/customized specifically for you, or can spoil/expire quickly, they fall under this exception. Therefore, we do not accept returns, exchanges, or cancellations for the following items:
Custom or Personalized Orders: Any item that has been made, modified, or personalized to your specifications.
Made-to-Order Items: Items that are crafted specifically after your order is placed and are not a ready-made stock item.
Items that by their nature cannot be returned: This includes items which are, by reason of their nature, liable to deteriorate or expire rapidly.
3. Our Commitment: Items Must Be As Described
This policy only applies if the item is exactly as described in the listing, with the correct dimensions, materials, and appearance shown in the photos.
4. If the Item is Faulty or Not As Described
Your statutory rights are not affected. If the item you received is faulty, damaged, or significantly not as described, you have the right to a repair, replacement, or refund. Please contact us within 14 days of delivery with clear photos/video of the issue, and we will gladly work with you to find a solution.
5. Process for Eligible Returns
If you believe you have a valid claim under section 4, please contact us to initiate a return. You are responsible for the cost of return shipping unless we agree otherwise. The item must be returned in its original, unused condition. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Summary:
Item is as described? ❌ No returns or refunds.
Item is faulty or not as described? ✅ We will accept the return and provide a refund.
Please contact us with any questions before placing an order.