GrainDeep

Custom Laser Engraved Wood & Suede Products

Mississauga, Canada | 6584 Sales

GrainDeep

Custom Laser Engraved Wood & Suede Products

Mississauga, Canada 6584 Sales On Etsy since 2013

5 out of 5 stars (2360)

GrainDeep is taking a short break

Loading

Note from shop owner The shop is closed at this time for the holidays and to prepare for the BIRTH of our BABY BOY. He will arrive sooner than expected and will be arriving by early January. We will have the shop on vacation for at least four weeks after he is born as we will be focusing on him and finding our new routine.

My return customers mean very much to me and if you need to look elsewhere at this time I fully understand. I do hope that I may be able to help you again in the future and thank you for your continued support over the years. To new customers I am always so thankful for your interest and hope I may be able to help you in the future if you decide to try another source due to the delay.

If there are any major concerns or requests you may send me an email at
graindeep [!at] yahoo.com or Etsy convo.

For latest news please follow our Instagram page @graindeep.sonya.isac

Thank you!!! xoxo

Sonya & Isac

Note from shop owner

Last updated on Dec 21, 2018

The shop is closed at this time for the holidays and to prepare for the BIRTH of our BABY BOY. He will arrive sooner than expected and will be arriving by early January. We will have the shop on vacation for at least four weeks after he is born as we will be focusing on him and finding our new routine.

My return customers mean very much to me and if you need to look elsewhere at this time I fully understand. I do hope that I may be able to help you again in the future and thank you for your continued support over the years. To new customers I am always so thankful for your interest and hope I may be able to help you in the future if you decide to try another source due to the delay.

If there are any major concerns or requests you may send me an email at
graindeep [!at] yahoo.com or Etsy convo.

For latest news please follow our Instagram page @graindeep.sonya.isac

Thank you!!! xoxo

Sonya & Isac

Isac and Sonya

Contact shop owner

Isac and Sonya

About

Couple of Dreamers turned Doers

We have always loved brainstorming about things we can eventually make, design, build. It's kept us both up till the wee hours of some mornings, not fully realising where the time had gone. We've always wanted to start something of our own but only fully realising how and what we would want to do until very recently.

GrainDEEP was a natural progression for us as a duo. Isac has a very technical way of thinking. By day he works for a Civil Engineer. He is able to problem solve quickly and wrap his mind around some pretty fussy situations. For us to function, this is huge. Sonya works as a Designer and loves working with new concepts and ideas. We are able to bounce thoughts off one another and make them work and make sense. We like to think that each of us compliment each others strengths and weaknesses. We both love having control of something from start to finish and being able to put out the best product we possibly can.

Thanks for getting to know us a bit better and have fun!

Isac & Sonya

Around the web

Shop members

  • Isac & Sonya

    Owner, Designer

Shop policies

Last updated on December 22, 2016
Designed and custom engraved wood and ultrasuede tags, wedding, gift accessories and household items. Three gradients of wood to choose from; light maple, medium cherry and dark walnut. We also have ultrasuede in a ton of colours! If you don't see a specific species of wood or colour ultrasuede, send us a message and we can order it in just for you. If you are interested in custom tags for your wedding, business or personal needs, send us a message with your information and we can draw up a design for you free of charge with your order.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are unsatisfied with your order please message us with any concerns and we will be happy to discuss it with you. We want our customers to be 100% satisfied with their purchase and we will do what we can to make it so.
Payment
GrainDeep accepts payments made through Paypal.
Shipping
***Please ensure that your address on your ETSY account is the accurate shipping address. Unless advised by our customers of another address to send a purchase to, we send all items to your address shown on your ETSY account. ***

All items are shipped from Toronto, Canada. The delivery standards are taken directly from the Canada Post website. If you require an item for a specific date, we would advise to give extra time for shipping in case of any delays that may occur from Canada Post service.
..........................................................................................................................................................
Shipping within Canada:

***XpressPost shipping is the only service that is a guaranteed delivery time***

Ultrasuede Tags - will be sent out using Letter Mail, Canada Post. The delivery standards are: Local - 2 business days, within a province - 3 business days, National - 4 business days.

Tiny Wood Tags (orders under 50 qty) & Larger Wood Tags (orders under 25 qty)
- will be sent out using Letter Mail, Canada Post. The delivery standards are: Local - 2 business days, within a province - 3 business days, National - 4 business days.

Tiny Wood Tags (over 50 qty) & Larger Wood Tags (over 25 qty) - will be sent out using Regular Parcel Service, Canada Post. Regular Parcel will take up to 7 business days.

10 Bookmarks or less - will be sent out using Letter Mail, Canada Post. The delivery standards are: Local - 2 business days, within a province - 3 business days, National - 4 business days.

More Than 10 Bookmarks - will be sent out using Regular Parcel Service, Canada Post. Regular Parcel will take up to 7 business days.

Coasters - will be sent out using Regular Parcel Service, Canada Post. Regular Parcel will take up to 7 business days.

All larger items and orders less than 3kg will be shipped using Regular Parcel. The delivery standard is up to 7 business days.

***If you require Express shipping or tracking, please send us a message with your address. We will notify you with what the shipping cost will be as soon as we confirm with the post office.***
..........................................................................................................................................................
Shipping to United States:

***XpressPost shipping is the only service that is a guaranteed delivery time***

Ultrasuede Tags - will be sent out using Letter Mail, Canada Post. The delivery standard is 4 to 6 business days.

Tiny Wood Tags (orders under 50 qty) & Larger Wood Tags (orders under 25 qty) -
will be sent out using Letter Mail, Canada Post. The delivery standard is 4 to 6 business days.

Tiny Wood Tags (over 50 qty) & Larger Wood Tags (over 25 qty) - will be sent out using Small Packet USA Air, Canada Post. The delivery standard is 6-8 business days.

Bookmarks - will be sent out using Small Packet USA Air, Canada Post. The delivery standard is 6-8 business days.

Coasters - will be sent out using Small Packet USA Air, Canada Post. The delivery standard is 6-8 business days.

Larger items and orders 1 kg or less will be shipped using Small Packet Air USA, Canada Post. The delivery standard is 6-8 business days. Items over 1 kg will be sent using Expedited Parcel USA which is 4-5 business days.

***If you require Express shipping or tracking, please send us a message with your address. We will notify you with what the shipping cost will be as soon as we confirm with the post office.***
..........................................................................................................................................................
Shipping International Orders:

***XpressPost shipping is the only service that is a guaranteed delivery time***

Ultrasuede Tags - will be sent out using Letter Mail, Canada Post. The delivery standard is 4 to 7 business days.

Tiny Wood Tags (orders under 50 qty) & Larger Wood Tags (orders under 25 qty) -
will be sent out using Letter Mail, Canada Post. The delivery standard is 4 to 7 business days.

Tiny Wood Tags (over 50 qty) & Larger Wood Tags (over 25 qty) - will be sent out using Small Packet International Air, Canada Post. The delivery standard is 7-11 business days. Australia is 11 business days.

Coasters - will be sent out using Small Packet International Air, Canada Post. The delivery standard is 7-11 business days. Australia is 11 business days.

Bookmarks - will be sent out using Small Packet International Air, Canada Post. The delivery standard is 7-11 business days. Australia is 11 business days.

Larger items and orders 2 kg or less will be shipped using Small Packet Air International within 7-11 business days. Australia is 11 business days.

***If you require Express shipping or tracking, please send us a message with your address. We will notify you with what the shipping cost will be as soon as we confirm with the post office.***
..........................................................................................................................................................
..........................................................................................................................................................
For International orders, the customer is responsible for any possible duties or customs fees.

***due to a busy production schedule it may be difficult to arrange a local pick up however feel free to ask and we will get back to you regarding the matter. ***
Additional policies and FAQs
We welcome and accept custom and wholesale orders. Please message us for any further details.
Privacy
Any information given by our customers shall remain private and only used to ship to its destination or for custom engraving purposes.
In the event that a custom order may be used on social media, all private information shall be blurred out; for example the location of an event or someones full name.