199 Sales On Etsy since 2012

5 out of 5 stars
Jo Kinnish

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Jo Kinnish

Shop policies

Last updated on June 3, 2014
Thank you for visiting Hello Material.

All items are handmade with care and are from a pet and smoke free environment. I aim to provide good quality products using quality materials.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
I only accept payment via Paypal. Please make payment as soon as possible. If payment has not been received with 3 days of purchase the sale will be cancelled.

It is possible to make Paypal payments with a credit or debit card, please find out more here: http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/

Please let me know if you are having problems with your payment.
Items are shipped via Royal Mail or airmail.

Orders placed will be shipped within 2 days of receiving payment. This does not apply to custom orders and timelines for these will be confirmed when the order is placed.

A proof of postage will be obtained for each item shipped. I cannot accept responsibility for lost or damaged parcels.

If you require insurance or extra services please contact me any extra costs are the responsibility of the buyer and must be paid for prior to shipping.

Customs fees charged for imports are the responsibility of the purchaser.
Refunds and Exchanges
If you are not happy with your item please contact me within 7 days of receipt to discuss exchange.

Please note that no refund or exchange will be given until the original item has been returned to me in it's original condition. Hello Material is not responsible for any costs incurred in returning items for either a refund or an exchange.

Any shipping fees will not be refunded.
Additional policies and FAQs
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product!

Each item is gift wrapped as standard and packaged accordingly. Please let me know if you do not require your item to be gift wrapped.

I do welcome custom orders. Prices may vary from those items already in the shop - this will solely depend on change of size and materials used. Please contact me for further details.