
highfivefactory is taking a short break
Reviews
-
-
-
lademu99 on Sep 15, 2020
5 out of 5 starsI’m only one state away and it took the seller 4 days to ship and a full week for me to receive. Otherwise I’m happy with it and relieved it made it in time for the birthday.
-
Raquel on Sep 10, 2020
5 out of 5 starsThis headband was perfect! Very cute! It did get bent during shipping because of the soft envelope it was sent in but luckily it was nothing I couldn’t fix.
-
Jennifer on Aug 19, 2020
5 out of 5 starsThe seller was quick to respond to my questions. Shipping was fast. And product met all my expectations. Thank you!
-
-
Tiea on Jul 24, 2020
4 out of 5 starsI didn’t receive it on time for my birthday, but the sellers communication was great. The quality of the head piece is nice and it’s overall a beautiful product. I will definitely come back and shop with this store and make sure that I order within a timely manner!
-
-
-
jeangalasso on Jun 2, 2020
5 out of 5 starsI ordered this for the mom to wear at a virtual baby shower - pale pink with white fringe - cute!
About highfivefactory
Shop policies
SHOP HOURS
Monday-Friday 10:00am-5:00pm
Any order placed after 3:00 pm Mountain Time on Fridays will not be responded to or processed until the following Monday.
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Defective items: If you receive an item that is defective upon arrival, please notify us immediately. We will provide you will a return shipping label to ship the item(s) back to us.
Once we have received the items to be exchanged, store credit will be provided once we have inspected and assessed a 15% restocking fee. Original and return shipping will not be refunded.
If a request to cancel an order is received prior to shipping an order a $5 admin fee will be assessed. *Please Note: orders with letter balloons cannot be cancelled once placed.
**NO returns or exchanges are offered on balloons or custom items**
Letter and number balloons are sold individually.
If you need to return an item due to our error, we sincerely apologize and will send out a replacement at our expense upon receiving the incorrect shipment back.
Payment
Shipping
If an item unexpectedly becomes out of stock, we will notify you as soon as possible, as this may delay your order. If your order is urgent, please specify this at checkout.
FIRST CLASS MAIL
All orders will be shipped via USPS FIRST CLASS MAIL
Shipping times for domestic First Class Mail are approximately 3-10 business days once it leaves our shop. There is no guarantee on delivery dates for first class mail.
PRIORITY MAIL / EXPRESS PRIORITY
If you need your package sooner, please contact us to upgrade to USPS PRIORITY or USPS EXPRESS MAIL.
-Priority Shipping times for domestic priority is 1-3 business days.
-Express Priority for domestic shipping time is 1-2 business days.
INTERNATIONAL
Buyers are responsible for any and all fees and customs charges that are associated with their country's policies and regulations. Orders are shipped via First Class International and WITHOUT tracking (except Canada). Since packages may take some time to go through customs, please allow up to thirty days for orders to arrive. We can expedite shipping for international orders, however, cost and time will vary...please contact us for a quote.
INSURANCE/TRACKING: We cannot guarantee delivery dates due to the unpredictable nature of the United States Postal Service. Delivery times are an estimate and at times may take longer than expected. We are not responsible for lost packages. Insurance is avaiable for an additional charge. Please contact us for a quote.