Illu Art Co.
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Announcement
Last updated on May 20, 2025
Reviews
5.0
(1152)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Jason on Sep 4, 2026
5 out of 5 starsThese are PERFECT! I’ve been playing FFXIV since the Pandemic and know these cities SO WELL!! These absolutely brought a tear to my eye bc I was SO HAPPY with how they turned out and what high quality paper and materials were used to make these beautiful works of art! I can’t wait to get them framed and displayed! THANK YOU!!
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Jennifer on Aug 26, 2026
5 out of 5 starsFantastic quality and great design. My husband absolutely loved them. They also arrived well before tracking said they would.
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Heather on Aug 23, 2026
5 out of 5 starsLove this bundle. Shipping was quick and labeled do not bend, which I appreciated! Definitely recommend, and look forward to making more purchases from illuartco in the future.
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Katie on Aug 8, 2026
5 out of 5 starsItem shipped very quickly and I absolutely love the print quality. It's easy to make out small details in the images that were obviously added by someone who truly knows and understands the game. These were the perfect piece for our little ode to FF wall - ignore my inability to hang pictures straight in the review pic!
illu responded on Aug 9, 2026
What an awesome wall! thank you so much, Katie :)
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Nicholas on Jun 18, 2026
5 out of 5 starsSuch beautiful artworks arrived just as described and well protected with the fragile and 'do not bend' stickers attached.
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About illuartco
Sales
5,483
On Etsy since 2015
Shop policies
Last updated on Feb 7, 2021
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Digital downloads
Instant downloads
Your files will be available to download once payment is confirmed. Here's how.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
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Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
I just purchased a digital item, how do I download my files?
After purchasing a digital file, you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order. Alternatively, you can access your downloads by going to You (at top of the page) > Purchases and reviews
For more detailed information on downloading digital items, see Etsy's page here: https://www.etsy.com/help/article/3949
PLEASE NOTE THAT IT IS YOUR RESPONSIBILITY TO CHECK THAT WHAT YOU ARE PURCHASING IS A DIGITAL FILE, NOT A PHYSICAL ITEM.
You may contact me for a refund if you mistakenly purchased and were expecting a physical print BUT ONLY IF YOU HAVE NOT DOWNLOADED THE FILES.
I am able to confirm on my end if the files have been downloaded.
How and when do you ship orders?
I ship within 1-3 business days. I ship all domestic and international prints via USPS First Class (domestically and internationally). Tracking is included on all orders and included in your shipping cost. You will receive an email confirmation once your order has shipped. All orders are packaged securely and carefully in sturdy mailers, clear sleeves, and backing boards for added support.
Important delivery info to consider when ordering
PLEASE make sure your residence can accommodate deliveries of rigid mailers (large envelopes that cannot be bent). Make sure there is a dry, safe place where they can be left if you are not at home, or that the office at the complex you live at (if applicable) will keep your large packages/envelopes until you're able to pick them up.
I need something shipped quickly. Can I upgrade to faster shipping?
Upgrades to faster shipping are available and can be applied during checkout. Available options vary by region.
How long does shipping take?
This varies depending on the destination and and postal carrier or possible seasonal delays, but this is what I have observed, on average during non-holiday periods.
Please note that this is an APPROXIMATION and not an exact timeframe.
U.S.: 3-7 business days *from time of shipping*
Intl: 10-16 business days *from time of shipping*
Important info for international (non-U.S.) customers:
Buyers are responsible for any customs and import taxes that may apply. Illu Art Co. is not responsible for delays due to customs.
Some international shipments may need to be claimed by you at your local post office once they have reached your location. Usually, your post office will notify you that you have a package waiting to be claimed. If you're unsure what you need to do to claim your goods, please ask someone working at your local post location. Your order will be returned to sender if it goes unclaimed for a period of time.
Do you accept returns?
I do not accept refunds for prints, unless you feel I greatly misrepresented the product in the listing. In some cases, if the print arrived extremely damaged or you mistakenly ordered the wrong size, I am able to re-ship provided you cover the cost of shipping (U.S. customers only).
The following are not accepted reasons for returns in my shop:
- I do not like the print and changed my mind (please examine listing images carefully, read the full description, and reach out with any questions before buying).
- It was a gift and they did not like it.
- Slight discrepancies in color between listing and physical item.
Please note that refunds will not be given for discounts that you forgot to apply to your order (promo and coupon codes)
My tracking shows that the product is still in transit, "arriving late", or stuck in a USPS facility. What to do?
In most cases, it's simply a delay on behalf of the carrier and is resolved within 72 hours. Next steps: 1) Make sure that the destination address you provided was correct. 2) Check with neighbors, your apartment office, mail person, and local post office first to see if they know anything. 3) Submit a Missing Mail Request through the USPS website with your tracking number. 99% of the time, this gets your order moving and delivered. Anyone can do this on USPS.com. Message me if you need assistance.
My order arrived damaged! What do I do?
I'm very sorry about that. I always make sure that every order I send out is carefully packaged and in great condition. Unfortunately, things sometimes get mishandled in transit and arrived damage. In most cases, you must message me within 2 days of delivery of the damaged order(s) to qualify for a refund or replacement. I will go by the "delivered" date as indicated by the tracking/customs number for your order as the official delivery date. Customer must pay for cost of re-shipment (domestic and international).
I never picked up my order from the post office and it was sent back. What now?
I am happy to re-send it to you provided you pay the cost of shipping. I do not offer refunds for unclaimed orders.
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